Eyewear Sales Specialist – Vision Care & Customer Experience

Lappen Eye Care; Pittsburgh (Allegheny County); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

401(k) matching

Competitive salary

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

Lappen Eye Care, a private optometry practice serving the Pittsburgh area, is seeking team members with a passion for eye care and customer service. The role focuses on assisting patients with frame and lens choices, educating on options, and ensuring accurate fitting and measurements. The team values collaboration and patient-centric service.

You will help patients understand insurance benefits, dispense eyewear, and support repairs, adjustments, and other in-office tasks as needed.

Qualifications

• Customer service experience in retail or medical settings preferred.
• Experience in optical eyewear sales is a plus.
• Ability to explain lens options and eye-care products clearly.
• Willingness to cross-train and support other roles in the office.

Responsibilities

• Assist patients with proper frame and lens selection.
• Educate patients on various options for lenses and eyewear needs.
• Ensure proper fit and measurements for single vision, bifocal, progressive lenses.
• Explain benefits of multiple eyewear options and verify insurance coverage.
• Dispense glasses and guide patients through adaptation to new prescriptions.
• Assist with repairs and adjustments to eyewear.
• Return patient phone calls promptly and communicate delays.

Skills

Customer Service

Sales

Team Player

Optical Knowledge

Cross-Training

Job description

Lappen Eye Care, a private optometry practice serving the Pittsburgh area, is seeking team members with a passion for eye care and customer service. The role focuses on assisting patients with frame and lens choices, educating on options, and ensuring accurate fitting and measurements. The team values collaboration and patient-centric service.

You will help patients understand insurance benefits, dispense eyewear, and support repairs, adjustments, and other in-office tasks as needed.