Ophthalmic Digital Field Service Engineer
Alcon
An application made for this job — a tailored resume and cover letter that speak straight to the posting.
Benefits offered by this job
Job summary
Alcon is seeking a Digital Field Service Engineer to install, configure and troubleshoot connected ophthalmic devices and digital solutions across a multi-state region. You will collaborate with customer IT teams to ensure secure connectivity and optimal performance while training users on new digital workflows.
The role emphasizes remote monitoring, cybersecurity compliance, and seamless product launches with strong teamwork from FSEs and field sales. Location includes GA/AL/TN travel.
Qualifications
- Associate’s degree or equivalent years of directly related experience.
- Fluent reading/writing/listening in English.
- 2 years of Relevant Experience
Responsibilities
- Install and configure connected ophthalmic equipment and digital applications.
- Support network integration, cloud connectivity, and remote monitoring capabilities.
- Collaborate with customer IT departments to ensure device connectivity and cybersecurity compliance.
- Troubleshoot hardware, software, and network-related issues.
- Train customers and field teams on digital workflows and connected technologies.
- Support product launches, upgrades, software updates, and digital transformation initiatives.
- Work with FSEs, sales teams, and service leadership to improve equipment uptime and customer satisfaction.
- Drive adoption of Alcon digital solutions and connectivity programs.
Skills
Education
Job description
Alcon is seeking a Digital Field Service Engineer to install, configure and troubleshoot connected ophthalmic devices and digital solutions across a multi-state region. You will collaborate with customer IT teams to ensure secure connectivity and optimal performance while training users on new digital workflows.
The role emphasizes remote monitoring, cybersecurity compliance, and seamless product launches with strong teamwork from FSEs and field sales. Location includes GA/AL/TN travel.
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