Digital Field Service Engineer: Connected Ophthalmic Tech

Alcon; Alabama; On-site; USD 80,000 - 110,000; Full time

Job summary

Alcon is seeking a Digital Field Service Engineer to install, configure, and troubleshoot connected ophthalmic devices and digital solutions across GA, AL, TN. You will partner with customer IT and Field Service Engineers to ensure secure connectivity and optimal performance.

Ideal candidates will have an Associate's degree or equivalent, and at least 2 years of relevant experience with strong English communication. Join a diverse, inclusive team and support digital adoption across the region.

Qualifications

• Fluent reading, writing, understanding and speaking of English.

Responsibilities

• Install and configure connected ophthalmic equipment and digital applications.
• Support network integration, cloud connectivity, and remote monitoring capabilities.
• Collaborate with customer IT departments to ensure device connectivity and cybersecurity compliance.
• Troubleshoot hardware, software and network issues.
• Train customers and field teams on digital workflows and connected technologies.
• Support product launches and software updates.

Skills

English proficiency

Education

Associate's degree or equivalent

Job description

Alcon is seeking a Digital Field Service Engineer to install, configure, and troubleshoot connected ophthalmic devices and digital solutions across GA, AL, TN. You will partner with customer IT and Field Service Engineers to ensure secure connectivity and optimal performance.

Ideal candidates will have an Associate's degree or equivalent, and at least 2 years of relevant experience with strong English communication. Join a diverse, inclusive team and support digital adoption across the region.