Regional Field Service Manager - Eye Care Equipment

Alcon; Columbia (PA); Hybrid; USD 110,000 - 140,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Retirement plan

Flexible time off

PTO for hourly associates

Job summary

Alcon, a global leader in eye care, seeks a Regional Service Manager to lead a team of field service engineers across Pennsylvania, Maryland, Virginia, West Virginia and Ohio. The role focuses on service delivery, regulatory compliance, and achieving regional goals.

The ideal candidate has strong leadership, healthcare equipment sales experience, and the ability to travel up to 50% overnight, with hybrid/home office flexibility.

Qualifications

• Bachelor’s Degree or Equivalent years of directly related experience.
• 5 Years of Relevant Experience
• 3 Years of Demonstrated Leadership
• Ability to travel 50% overnight

Responsibilities

• Provide comprehensive service and sales support on all Alcon equipment.
• Maintain positive working relationships with customers, field sales, clinical teams and other regional managers ensuring that customers’ needs are met.
• Maintain a high degree of customer satisfaction through timely solutions of multifaceted issues.
• Meet or exceed annual regional goals through established metrics.
• Confirm compliance of all regulatory requirements assigned to the region’s Field Service Engineers.
• Achieve financial goals and control expenses within budgetary guidelines.
• Support service contracts and time-material revenue by working closely with the internal sales team.
• Co-travel with direct reports to assess capabilities, provide feedback and coaching.
• Hire, develop, train, motivate and lead a team of Field Service Engineers.
• Implement team’s work objectives, performance reviews, and disciplinary action within Alcon guidelines.
• Perform other duties, monthly reports and projects as assigned by service management.

Skills

Leadership

People management

Project management

Customer relationship management

Excel

PowerPoint

MS Teams

SharePoint

SAP

Salesforce

ServiceMax

Healthcare/equipment sales

Education

Bachelor’s Degree or equivalent

Tools

SAP

Salesforce

ServiceMax

Excel

PowerPoint

MS Teams

SharePoint

Job description

Alcon, a global leader in eye care, seeks a Regional Service Manager to lead a team of field service engineers across Pennsylvania, Maryland, Virginia, West Virginia and Ohio. The role focuses on service delivery, regulatory compliance, and achieving regional goals.

The ideal candidate has strong leadership, healthcare equipment sales experience, and the ability to travel up to 50% overnight, with hybrid/home office flexibility.