Digital Field Service Engineer Ophthalmic Connected Devices

Alcon; Georgia; Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Job summary

Alcon is seeking a Digital Field Service Engineer to install, configure, and troubleshoot connected ophthalmic devices and digital applications. You will collaborate with customer IT teams to ensure secure connectivity and remote support, driving digital adoption and uptime.

The role involves partnering with FSEs, sales, and service leadership to deliver proactive service and seamless technology deployments across designated territories.

Qualifications

• Associate’s degree or equivalent in a relevant field.
• Fluent reading, writing and speaking English.
• Minimum 2 years of relevant experience.

Responsibilities

• Install and configure connected ophthalmic equipment and digital applications.
• Support network integration, cloud connectivity, and remote monitoring capabilities.
• Coordinate with customer IT for connectivity and cybersecurity compliance.
• Troubleshoot hardware, software, and network issues.
• Train customers and field teams on digital workflows and connected technologies.
• Support product launches, upgrades, software updates, and digital transformation initiatives.
• Collaborate with FSEs, sales teams, and service leadership to improve equipment uptime and customer satisfaction.
• Drive adoption of Alcon digital solutions and connectivity programs.

Skills

English proficiency

Communication

Education

Associate’s degree or equivalent

Job description

Alcon is seeking a Digital Field Service Engineer to install, configure, and troubleshoot connected ophthalmic devices and digital applications. You will collaborate with customer IT teams to ensure secure connectivity and remote support, driving digital adoption and uptime.

The role involves partnering with FSEs, sales, and service leadership to deliver proactive service and seamless technology deployments across designated territories.