Digital Field Service Engineer Ophthalmic Connected Devices
Alcon MX
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Benefits offered by this job
Job summary
Alcon is seeking a Digital Field Service Engineer to install, configure, and troubleshoot connected ophthalmic devices and digital applications. You will collaborate with customer IT teams to ensure secure connectivity and remote support, driving digital adoption and uptime.
The role involves partnering with FSEs, sales, and service leadership to deliver proactive service and seamless technology deployments across designated territories.
Qualifications
- Associate’s degree or equivalent in a relevant field.
- Fluent reading, writing and speaking English.
- Minimum 2 years of relevant experience.
Responsibilities
- Install and configure connected ophthalmic equipment and digital applications.
- Support network integration, cloud connectivity, and remote monitoring capabilities.
- Coordinate with customer IT for connectivity and cybersecurity compliance.
- Troubleshoot hardware, software, and network issues.
- Train customers and field teams on digital workflows and connected technologies.
- Support product launches, upgrades, software updates, and digital transformation initiatives.
- Collaborate with FSEs, sales teams, and service leadership to improve equipment uptime and customer satisfaction.
- Drive adoption of Alcon digital solutions and connectivity programs.
Skills
Education
Job description
Alcon is seeking a Digital Field Service Engineer to install, configure, and troubleshoot connected ophthalmic devices and digital applications. You will collaborate with customer IT teams to ensure secure connectivity and remote support, driving digital adoption and uptime.
The role involves partnering with FSEs, sales, and service leadership to deliver proactive service and seamless technology deployments across designated territories.
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