Operations Team Leader - Mercado Envíos

Mercado Livre; San Antonio (TX); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

401(k)

Medical insurance

Paid time off

Job summary

Mercado Libre, Inc. in San Antonio, TX is seeking a Fulfillment Operations Lead to oversee daily order processing, ensure SLA adherence, and resolve discrepancies. You will build reports on dispatch performance and drive improvements using data.

Lead and coach an operations team of up to 30 people, managing KPIs and cultivating a high-performing culture. Required are 3–5 years in logistics operations, DC/fulfillment experience, and a university degree in Business Admin, Logistics, or

Qualifications

• 3–5 years of experience in logistics operations.
• Experience in distribution center, fulfillment, or logistics.
• University degree in Business Administration, Logistics, Engineering, or a related field.

Responsibilities

• Lead and monitor daily Fulfillment operations to support safe, accurate, and efficient order processing.
• Ensure shipments meet established SLAs, resolving order and data discrepancies that could affect deadlines.
• Build and maintain reports on order processing and dispatch performance, using data to identify improvements.
• Lead, coach, and develop an operations team of up to 30 people; manage performance KPIs and foster a collaborative, high-performing culture.

Skills

Team leadership

Logistics operations

Data reporting

Spanish (conversational)

Education

Bachelor’s degree in Business Administration/Logistics/Engineering

Tools

Excel

Job description

At Mercado Libre, we are democratizing commerce and financial services across Latin America. Mercado Envíos connects sellers and buyers through reliable fulfillment and delivery operations. Join our team and help create a faster, more seamless experience for millions of users.The opportunityLead and monitor daily Fulfillment operations to support safe, accurate, and efficient order processing.Ensure shipments meet established SLAs, resolving order and data discrepancies that could affect deadlines.Build and maintain reports on order processing and dispatch performance, using data to identify improvements.Lead, coach, and develop an operations team of up to 30 people; manage performance KPIs and foster a collaborative, high-performing culture.What we're looking for3–5 years of experience in logistics operations, including team leadership.Experience with operational routines in a distribution center, fulfillment, or logistics environment.University degree in Business Administration, Logistics, Engineering, or a related field.Conversational Spanish is required.Applicants must be based in the United States.Availability to work on-site in San Antonio, TX, from 9 a.m. to 5 p.m. during the first few months, with flexibility to move to another shift.Must already be authorized to work in the United States. Mercado Libre does not sponsor work visas.What we offerAn entrepreneurial environment with opportunities to learn, grow, and take on challenging projects.The chance to work alongside talented professionals and specialists.401(k), medical insurance, and 15 days of paid time off.InclusionAt Mercado Libre, we promote an inclusive culture that values equity and different perspectives. We welcome people of all genders, religions, ethnicities, LGBTQ+ identities, people with disabilities, and diverse experiences.