Program Expert Cross Border Trade - Marketplace

Mercado Libre; Miami (FL); On-site; USD 80,000 - 120,000; Full time

Job summary

Mercado Libre in Miami is seeking a results-driven Seller Operations Specialist to own and optimize the seller experience for US sellers selling in LATAM. You will coordinate with Account Managers, IT, Product, and Shipping to resolve issues and drive smooth daily operations.

As part of the role you will design automated workflows, create KPIs and dashboards, and implement improvements that reduce manual interventions for sellers and internal teams. Fluency in Spanish is a plus.

Qualifications

• Bachelor's Degree.
• 4 years of sales experience using CRM tools.
• Spanish language skills preferred.

Responsibilities

• Own, build and drive the Seller experience for US sellers selling in LATAM.
• Resolve issues across international teams, liaising between Account Managers, IT, Product, and Shipping.
• Design and automate currently manual operational processes to reduce seller and account manager interventions.
• Define and implement KPIs and dashboards to provide visibility into sellers' status across processes.

Skills

Sales experience

CRM tools

Education

Bachelor's degree

Tools

Microsoft Excel

Job description

At Mercado Libre we are democratizing commerce and financial services to transform the lives of the people in Latin America. Join this purpose!

Our Marketplace is the place where buyers and sellers conveniently find the widest range of products and services available at the most competitive price. We constantly seek to improve our commercial, product and marketing services, guaranteeing a unique experience for those who enter our site. Would you like to revolutionize e-commerce?

We have a challenge for those who:

• Show entrepreneurial energy: they are motivated by curiosity, they never give up and they focus on exceeding their own limits.
• Give their best because they like to work with commitment and dedication.
• Experience changes as opportunities and learn from their mistakes.
• Excellence and execution are key to the way they do things.
• Promote a good work environment, bring joy and fun.
• Know how to connect with other people and enjoy working as a team.

Imagine undertaking challenging, dynamic and innovative projects and being responsible for:

• Own, build and drive the Seller experience for US sellers selling in LATAM.
• Owning issue resolution across international teams, serving as the point of contact for resolving issues that impact the daily operations of sellers, acting as a bridge between Account Managers, IT, Product, and Shipping.
• Design and automate currently manual operational processes—such as validation workflows—reducing manual interventions by sellers and account managers.
• Define and implement KPIs and dashboards to provide internal teams with visibility into sellers' status across each process, replacing current manual tracking.

Qualifications:

• Bachelor's Degree.
• 4 years of sales experience using CRM tools, and Microsoft Excel.
• Valid visa and/or permanent work authorization required.
• Spanish language skills are preferred.

Our Proposal:

• Being part of a company with an entrepreneurial spirit where we love to think big and long term.
• Be the protagonist of your development in an environment of opportunities, learning, growth, expansion and challenging projects.
• Share and learn as a team with great professionals and specialists.
• An excellent work environment, with everything you need for you to have a great experience.