Cross-Border Trade Program Lead

Mercado Libre; Miami (FL); On-site; USD 80,000 - 120,000; Full time

Job summary

Mercado Libre in Miami is seeking a results-driven Seller Operations Specialist to own and optimize the seller experience for US sellers selling in LATAM. You will coordinate with Account Managers, IT, Product, and Shipping to resolve issues and drive smooth daily operations.

As part of the role you will design automated workflows, create KPIs and dashboards, and implement improvements that reduce manual interventions for sellers and internal teams. Fluency in Spanish is a plus.

Qualifications

• Bachelor's Degree.
• 4 years of sales experience using CRM tools.
• Spanish language skills preferred.

Responsibilities

• Own, build and drive the Seller experience for US sellers selling in LATAM.
• Resolve issues across international teams, liaising between Account Managers, IT, Product, and Shipping.
• Design and automate currently manual operational processes to reduce seller and account manager interventions.
• Define and implement KPIs and dashboards to provide visibility into sellers' status across processes.

Skills

Sales experience

CRM tools

Education

Bachelor's degree

Tools

Microsoft Excel

Job description

Mercado Libre in Miami is seeking a results-driven Seller Operations Specialist to own and optimize the seller experience for US sellers selling in LATAM. You will coordinate with Account Managers, IT, Product, and Shipping to resolve issues and drive smooth daily operations.

As part of the role you will design automated workflows, create KPIs and dashboards, and implement improvements that reduce manual interventions for sellers and internal teams. Fluency in Spanish is a plus.