Operations Team Lead - Customer Service

TP; Malad City (ID); Hybrid; USD 19,000 - 25,000; Full time

Job summary

Teleperformance seeks motivated professionals to deliver customer service and support, including remote assistance via phone, chat, or text. You will handle inquiries across multiple sub-families, resolve issues, and liaise between customers and internal teams in a high-volume environment.

Programs include on-site and work-at-home options, offering flexibility within a company that values development and achievement.

Qualifications

• Excellent communication skills and a customer-centric mindset.
• Ability to manage multiple tasks and inquiries efficiently.
• Strong problem-solving and Resolution skills in a fast-paced environment.

Responsibilities

• Provide remote customer service via phone, chat, or text.
• Analyze and resolve customer issues, from low to high complexity.
• Serve as liaison between customers, production, and distribution for orders.
• Assist in walk-in service centers for distribution or returns/repairs.
• Support may cover both technical and non-technical customer inquiries.

Skills

Communication

Multitasking

Problem solving

Tools

CRM software

Job description

Teleperformance seeks motivated professionals to deliver customer service and support, including remote assistance via phone, chat, or text. You will handle inquiries across multiple sub-families, resolve issues, and liaise between customers and internal teams in a high-volume environment.

Programs include on-site and work-at-home options, offering flexibility within a company that values development and achievement.