Operations Support Specialist - Impactful Admin & Growth

CertaSite LLC; Indianapolis (IN); Presencial; USD 45.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical plan with dental and vision

401K plan with company match

Generous paid time off and holidays

Paternity leave and growth potential

Descripción de la vacante

CertaSite LLC in Indianapolis is seeking a Business Operations Support Specialist to provide administrative and operational support to the Corporate Operations team. You will help drive efficiency, maintain records, and support cross‑functional initiatives.

Responsibilities include handling inquiries, coordinating tasks, preparing letters, and onboarding new systems while ensuring accuracy and timely completion in a fast‑paced environment.

Formación

• 2+ years of experience in an administrative, operations support, customer service, or related role preferred.
• Strong organizational skills with the ability to manage multiple tasks, prioritize work, and meet deadlines.
• High attention to detail and accuracy in data entry, documentation, and record maintenance.
• Strong written and verbal communication skills with a professional and customer‑focused approach.
• Proficiency in Microsoft Office Suite and the ability to learn new systems, tools, and processes quickly.
• Ability to work independently and collaboratively across teams in a fast‑paced environment.

Responsabilidades

• Provide day‑to‑day administrative and operational support to the Corporate Operations team and Managers.
• Answer incoming calls routed through main phone queues, transferring callers to the right team.
• Prepare and distribute monthly service letters in a timely and accurate manner.
• Manage and respond to live chat inquiries, routing questions as needed.
• Support cross‑functional projects with coordination, follow‑up, and documentation.
• Assist with implementation, training, and ongoing support of new systems and processes.
• Manage and finalize lost business accounts, ensuring records are accurate and closed.
• Maintain organized records, files, and documentation for consistency and compliance.
• Collaborate with internal teams to support workflow efficiency and task completion.
• Enter and maintain acquisition‑related data across internal systems.

Conocimientos

Administrative experience

Customer service

Organization

Communication

Data entry

MS Office proficiency

Herramientas

Microsoft Office Suite

Descripción del empleo

CertaSite LLC in Indianapolis is seeking a Business Operations Support Specialist to provide administrative and operational support to the Corporate Operations team. You will help drive efficiency, maintain records, and support cross‑functional initiatives.

Responsibilities include handling inquiries, coordinating tasks, preparing letters, and onboarding new systems while ensuring accuracy and timely completion in a fast‑paced environment.