Operations & Admin Specialist — Grow with Impact

CertaSite; Indianapolis (IN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Comprehensive medical plan options

401K with company match

Generous paid time off

Growth opportunities

Job summary

CertaSite is expanding its operations team and seeks a Business Operations Support Specialist to streamline administrative and operational tasks. The role focuses on coordinating, documenting, and supporting corporate processes to improve efficiency and consistency.

You will assist with communications, data entry, and cross-functional projects while contributing to a growing, mission-driven organization focused on safety and customer service.

Qualifications

• 2+ years of administrative/operations support experience.
• Strong organizational skills with ability to manage multiple tasks and meet deadlines.
• High attention to detail in data entry and record maintenance.
• Strong written and verbal communication with a customer-focused approach.
• Proficiency in Microsoft Office and quick learner of new tools.
• Ability to work independently and with teams in a fast-paced environment.

Responsibilities

• Provide day-to-day administrative and operational support to Corporate Operations.
• Handle incoming calls and route to appropriate team members.
• Prepare and distribute monthly service letters.
• Manage live chat inquiries and ensure positive customer experience.
• Assist with coordination and documentation for cross-functional projects.
• Support implementation and training of new systems and processes.

Skills

Administrative support

Organizational skills

Attention to detail

Communication skills

Microsoft Office

Team collaboration

Tools

Data entry

Job description

CertaSite is expanding its operations team and seeks a Business Operations Support Specialist to streamline administrative and operational tasks. The role focuses on coordinating, documenting, and supporting corporate processes to improve efficiency and consistency.

You will assist with communications, data entry, and cross-functional projects while contributing to a growing, mission-driven organization focused on safety and customer service.