Onsite Business Support & Solutions Specialist

The Fountain Group; Indianapolis (IN); On-site; USD 34,000 - 39,000; Full time

Job summary

The Fountain Group is seeking a Business Support Specialist for an onsite role at the Indy Campus. In this 1-year assignment, you will join the Operations team to support field technicians and customer-facing personnel across the service journey, with training hours 8a-5p and occasional weekend coverage.

You will handle escalated issues, perform process audits, maintain documentation, and use ERP/CRM systems (SAP or Salesforce) while delivering accurate data entry and reporting.

Qualifications

• Associates degree required.
• 1+ year of relevant experience.
• Customer support or field support experience preferred.
• Ability to solve complex problems promptly.
• Experience with ERP/SAP and/or Salesforce is highly beneficial.
• Strong data entry and MS Office/Google Apps skills.

Responsibilities

• Act as primary contact for escalated issues across multiple processes.
• Perform quality audits and identify best practices or non-compliance.
• Serve as a resource to colleagues and customers on programs and procedures.
• Troubleshoot complex inquiries and document analyses for business operations.
• Provide reporting support and monitor rosters and territory responsibilities.
• Maintain program logistics using databases or spreadsheets.

Skills

Customer service

Problem solving

Data entry

Oral and written communication

Agile learner

Education

Associates degree

Tools

SAP

Salesforce

ERP systems

CRM systems

Google Apps

MS Office

Job description

The Fountain Group is seeking a Business Support Specialist for an onsite role at the Indy Campus. In this 1-year assignment, you will join the Operations team to support field technicians and customer-facing personnel across the service journey, with training hours 8a-5p and occasional weekend coverage.

You will handle escalated issues, perform process audits, maintain documentation, and use ERP/CRM systems (SAP or Salesforce) while delivering accurate data entry and reporting.