Operations Support Specialist — Drive Efficiency & Impact

Stars and Stripes; Indianapolis (IN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Comprehensive medical plan (including/

Job summary

CertaSite, a fast-growing fire and life safety company, is seeking a Business Operations Support Specialist to provide administrative and operational support to the Corporate Operations team in Indianapolis. You will help drive efficiency, ensure consistent processes, and support cross-functional initiatives through coordination, documentation, and proactive communication.

The role involves handling routine tasks such as answering main phone lines, preparing service letters, managing live chat

Qualifications

• 2+ years in administrative or operations support role.
• Strong organizational and multitasking abilities.
• High attention to detail and accuracy in data entry.
• Professional written and verbal communication.
• Proficient with Microsoft Office and quick learner for new tools.

Responsibilities

• Provide day-to-day admin and operational support to the Corporate Operations team.
• Answer calls routed through the main phone queues and transfer as needed.
• Prepare and distribute monthly service letters.
• Manage live chat inquiries and route questions.
• Support cross-functional projects with coordination and follow-up.
• Assist with implementation and training of new systems and processes.
• Maintain accurate records and documentation across internal systems.
• Enter and maintain acquisition-related data in internal records.
• Collaborate with internal teams to improve workflow efficiency.
• Perform other admin duties as assigned.

Skills

Administrative experience

Organizational skills

Data entry accuracy

Communication skills

Team collaboration

Detail orientation

Tools

Microsoft Office

Job description

CertaSite, a fast-growing fire and life safety company, is seeking a Business Operations Support Specialist to provide administrative and operational support to the Corporate Operations team in Indianapolis. You will help drive efficiency, ensure consistent processes, and support cross-functional initiatives through coordination, documentation, and proactive communication.

The role involves handling routine tasks such as answering main phone lines, preparing service letters, managing live chat