Operations Support Specialist I

FedEx Group; Hermon (ME); On-site; USD 25,000 - 38,000; Full time

Job summary

Federal Express Corporation in Hermon, ME is hiring a clerical and administrative associate for hub and station operations. You will handle data entry, records management, customer service inquiries and workflow coordination to support timely deliveries.

The role emphasizes accurate data handling, reports preparation and first-line customer contact, with a pay range shown in the posting: $18.19–$27.34 USD per hour, reflecting market rates for hourly, entry to mid-level roles.

Qualifications

• High School Diploma or GED required
• Previous clerical or customer service experience preferred
• Typing, data entry and review; use of phone, copier and fax
• Microsoft Office and web-based applications knowledge
• Customer service skills for responding to requests
• Time management and multi-tasking in a fast-paced environment

Responsibilities

• Provide clerical support to management and operations (filing, copying, emailing, phone)
• Enter and review data in systems to support functions
• Compile data and prepare reports for management
• Serve as frontline customer service contact and resolve inquiries
• Assist with BCSA audit data retrieval

Skills

Data entry

Customer service

Phone handling

Time management

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

Federal Express Corporation in Hermon, ME is hiring a clerical and administrative associate for hub and station operations. You will handle data entry, records management, customer service inquiries and workflow coordination to support timely deliveries.

The role emphasizes accurate data handling, reports preparation and first-line customer contact, with a pay range shown in the posting: $18.19–$27.34 USD per hour, reflecting market rates for hourly, entry to mid-level roles.