Operations Support Specialist — Backorders & Reporting

Socket.dev; Elkhart (IN); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Medical insurance

401(k) with company match

Paid time off and holidays

Growth opportunities

Job summary

Socket.dev in Elkhart, IN seeks an Operations Support Coordinator to streamline backorder handling, respond to the sales team, and maintain reports. You will ensure timely cross‑functional communication across production, planning, purchasing, shipping, and customer service in a fast‑paced environment.

The role emphasizes strong organization, attention to detail, and the ability to manage multiple priorities while delivering accurate order status updates and data-driven improvements.

Qualifications

• Experience in operations support or order management is preferred.
• Excellent written and verbal communication skills.
• Strong organizational and time-management abilities.
• Ability to manage multiple tasks with minimal supervision.
• Problem-solving and critical-thinking capabilities.
• Proficiency with Microsoft Office Suite (Excel, Outlook, Word).
• Experience with ERP/MRP or inventory systems is preferred.

Responsibilities

• Manage and track backorder requests from receipt through resolution.
• Coordinate with production, planning, purchasing, shipping, and customer service teams for accurate order status updates.
• Prepare, maintain, and distribute operational reports for management.
• Respond promptly to high volumes of emails from sales reps, vendors, and internal teams.
• Serve as primary contact for sales team inquiries.
• Research and resolve issues related to orders, inventory, backorders, and shipments.
• Monitor open orders and communicate delays and delivery dates.
• Assist with data entry, order maintenance, and record accuracy in company systems.
• Generate reports and review data to identify trends and opportunities for improvement.
• Work with cross-functional teams to support customer expectations and operational needs.
• Maintain organized electronic and paper records related to orders, communications, and reporting.
• Support operational projects and continuous improvement initiatives.
• Assist with meeting preparation, document creation, and follow-up activities as needed.
• Handle confidential information appropriately.
• Perform other duties as assigned by the Director of Operations.

Skills

Strong communication

Organization

Multitasking

Problem solving

MS Office

Attention to detail

Customer-focused

Tools

Excel

Outlook

Word

ERP/MRP','weight":7}],

Job description

Socket.dev in Elkhart, IN seeks an Operations Support Coordinator to streamline backorder handling, respond to the sales team, and maintain reports. You will ensure timely cross‑functional communication across production, planning, purchasing, shipping, and customer service in a fast‑paced environment.

The role emphasizes strong organization, attention to detail, and the ability to manage multiple priorities while delivering accurate order status updates and data-driven improvements.