Operations Support Coordinator

Socket.dev; Elkhart (IN); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Medical insurance

401(k) with company match

Paid time off and holidays

Growth opportunities

Job summary

Socket.dev in Elkhart, IN seeks an Operations Support Coordinator to streamline backorder handling, respond to the sales team, and maintain reports. You will ensure timely cross‑functional communication across production, planning, purchasing, shipping, and customer service in a fast‑paced environment.

The role emphasizes strong organization, attention to detail, and the ability to manage multiple priorities while delivering accurate order status updates and data-driven improvements.

Qualifications

• Experience in operations support or order management is preferred.
• Excellent written and verbal communication skills.
• Strong organizational and time-management abilities.
• Ability to manage multiple tasks with minimal supervision.
• Problem-solving and critical-thinking capabilities.
• Proficiency with Microsoft Office Suite (Excel, Outlook, Word).
• Experience with ERP/MRP or inventory systems is preferred.

Responsibilities

• Manage and track backorder requests from receipt through resolution.
• Coordinate with production, planning, purchasing, shipping, and customer service teams for accurate order status updates.
• Prepare, maintain, and distribute operational reports for management.
• Respond promptly to high volumes of emails from sales reps, vendors, and internal teams.
• Serve as primary contact for sales team inquiries.
• Research and resolve issues related to orders, inventory, backorders, and shipments.
• Monitor open orders and communicate delays and delivery dates.
• Assist with data entry, order maintenance, and record accuracy in company systems.
• Generate reports and review data to identify trends and opportunities for improvement.
• Work with cross-functional teams to support customer expectations and operational needs.
• Maintain organized electronic and paper records related to orders, communications, and reporting.
• Support operational projects and continuous improvement initiatives.
• Assist with meeting preparation, document creation, and follow-up activities as needed.
• Handle confidential information appropriately.
• Perform other duties as assigned by the Director of Operations.

Skills

Strong communication

Organization

Multitasking

Problem solving

MS Office

Attention to detail

Customer-focused

Tools

Excel

Outlook

Word

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Job description

Operations Support Coordinator

Reports To:

Director of Operations

Job Summary:

In this role, you will support daily operations by managing backorder requests, responding to sales team inquiries, maintaining reports, and ensuring timely communication across departments. This position requires strong organization, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities:

• Manage and track backorder requests from receipt through resolution.
• Coordinate with production, planning, purchasing, shipping, and customer service teams to provide accurate order status updates.
• Prepare, maintain, and distribute operational reports as requested by management.
• Respond promptly and professionally to a high volume of emails from sales representatives, vendors, and internal team members.
• Serve as a primary point of contact for requests and inquiries from the sales team.
• Research and resolve issues related to orders, inventory, backorders, and shipments.
• Monitor open orders and communicate delays, changes, and expected delivery dates.
• Assist with data entry, order maintenance, and record accuracy within company systems.
• Generate reports and review data to identify trends, issues, and opportunities for improvement.
• Work closely with cross-functional teams to support customer expectations and operational needs.
• Maintain organized electronic and paper records related to orders, communications, and reporting.
• Support operational projects and continuous improvement initiatives.
• Assist with meeting preparation, document creation, and follow-up activities as needed.
• Handle confidential information appropriately.
• Perform other duties and special projects as assigned by the Director of Operations.

Qualifications:

• Previous experience in operations support, order management, administrative support, or a manufacturing environment is preferred.
• Strong written and verbal communication skills.
• Excellent organizational and time management abilities.
• Ability to manage multiple tasks and changing priorities with minimal supervision.
• Strong problem-solving and critical-thinking skills.
• Proficiency with Microsoft Office Suite, particularly Excel, Outlook, and Word.
• Experience with ERP, MRP, or inventory management systems is preferred.
• Strong attention to detail and accuracy.
• Ability to work effectively in a fast-paced environment and meet deadlines.
• Customer-focused mindset with strong follow-through and a team-oriented attitude.
• Willingness to work flexible hours, including overtime, if required.

Compensation & Benefits

• Competitive salary based on experience
• Medical (PPO and HDHP plans), dental, vision insurance
• Short and long-term disability
• Accident, hospital, and critical illness insurance available
• Company-paid life insurance
• Voluntary life insurance for family members
• 401(k) with company match
• Paid time off and holidays
• Opportunities for growth, advancement, and continued training