Operations Support Specialist

The University of Vermont Health Network; Williston (VT); Hybrid; USD 42,000 - 58,000; Full time

Job summary

The University of Vermont Health Network is seeking an Operations Support Specialist who serves as a lead in coordinating work activities and improving patient services. You will assist the practice supervisor with training, orientation, and performance evaluations of clerical staff, and contribute to process improvements to meet performance expectations.

In this role, you will lead in the absence of the supervisor and ensure high-quality customer service for patients and visitors within a busy

Qualifications

• Associate's degree in Business or related field preferred or equivalent combination of education and experience.
• Two to three years experience in a relevant healthcare setting.
• Strong leadership and customer service skills are required.

Responsibilities

• Lead by assisting the practice supervisor in coordinating work activities.
• Resolve problems and provide training, orientation and evaluations for clerical staff.
• Suggest process improvements to meet Medical Group performance expectations.
• Provide leadership in the absence of the practice supervisor.

Skills

Customer service

Leadership

Staff training

Orientation & evaluations

Process improvement

Education

Associate's degree in Business or related field

Job description

We are the heart and science of medicine. We are UVM Medical Center.

Schedule

Monday and Friday 8:00AM - 5:00PM, Wednesday 1:00PM - 5:00PM

JOB DESCRIPTION

The Operations Support Specialist is a lead position and an integral part of the patient experience. The Operations Support Specialist is a key contributor to delivering high quality customer service to our patients and visitors. Acts as a lead by assisting the practice supervisor in coordinating work activities, resolving problems, training, orientation and performance evaluations of clerical support staff. Makes suggestions for process improvements in support of achieving the established Medical Group performance expectations. Incumbent provides leadership in the absence of the practice supervisor.

EDUCATION

An Associate’s Degree in Business or related field preferred or equivalent combination of education and experience is necessary.

EXPERIENCE

Two to three years experience in a relevant healthcare setting.

WHY UVM MEDICAL CENTER (UVMMC)?

UVMMC is dedicated to our patients, providing the highest quality care for patients and their families. It is a mission that defines our culture, one of teamwork and collaboration. Every employee, whether they work directly in patient care or in a supporting role, has a hand in contributing to the wellness of the patient and the community.

LEARN MORE

• What is it like working here?
• https://www.uvmhealth.org/medcenter/health-careers/culture-and-work-environment
• Why Burlington, VT?
• https://www.uvmhealth.org/medcenter/for-employees/health-careers/life-in-vermont/about-burlington