Patient Experience Operations Lead

The University of Vermont Health Network; Williston (VT); Hybrid; USD 42,000 - 58,000; Full time

Job summary

The University of Vermont Health Network is seeking an Operations Support Specialist who serves as a lead in coordinating work activities and improving patient services. You will assist the practice supervisor with training, orientation, and performance evaluations of clerical staff, and contribute to process improvements to meet performance expectations.

In this role, you will lead in the absence of the supervisor and ensure high-quality customer service for patients and visitors within a busy

Qualifications

• Associate's degree in Business or related field preferred or equivalent combination of education and experience.
• Two to three years experience in a relevant healthcare setting.
• Strong leadership and customer service skills are required.

Responsibilities

• Lead by assisting the practice supervisor in coordinating work activities.
• Resolve problems and provide training, orientation and evaluations for clerical staff.
• Suggest process improvements to meet Medical Group performance expectations.
• Provide leadership in the absence of the practice supervisor.

Skills

Customer service

Leadership

Staff training

Orientation & evaluations

Process improvement

Education

Associate's degree in Business or related field

Job description

The University of Vermont Health Network is seeking an Operations Support Specialist who serves as a lead in coordinating work activities and improving patient services. You will assist the practice supervisor with training, orientation, and performance evaluations of clerical staff, and contribute to process improvements to meet performance expectations.

In this role, you will lead in the absence of the supervisor and ensure high-quality customer service for patients and visitors within a busy