Operations Support Specialist

University of Vermont Medical Center; Williston (VT); On-site; USD 34,000 - 50,000; Part time

Job summary

The University of Vermont Medical Center is seeking an Operations Support Specialist in Williston to lead clerical staff, coordinate activities, and improve processes to enhance the patient experience. This part-time role supports the GIM & Geriatrics department, with day shifts and a 20-hour biweekly schedule.

The position requires an Associate degree in Business or related field and 2–3 years of healthcare experience. Join a unionized, patient-focused team dedicated to quality care.

Qualifications

• Associate’s Degree in Business or related field preferred or equivalent combination of education and experience.
• Two to three years experience in a relevant healthcare setting.

Responsibilities

• Lead by coordinating work activities and resolving problems for clerical staff.
• Train, orient, and evaluate performance of clerical support staff.
• Suggest process improvements to meet department performance expectations.
• Provide leadership in the absence of the practice supervisor.

Skills

Customer service

Leadership

Staff training

Process improvement

Problem solving

Education

Associate degree in Business

Job description

Building Name: UVMMC - 353 Blair Park Location Address: 353 Blair Park, Williston Vermont Regular Department: GIM & Geriatrics Williston Part Time Standard Hours: 20 Biweekly Scheduled Hours: Shift: Day Primary Shift: 8:00 AM - 5:00 PM Weekend Needs: None Salary Range: Min $25.04 Mid $30.76 Max $36.48

We are the heart and science of medicine. We are UVM Medical Center. Schedule: Monday and Friday 8:00AM - 5:00PM, Wednesday 1:00PM - 5:00PM

JOB DESCRIPTION

The Operations Support Specialist is a lead position and an integral part of the patient experience. The Operations Support Specialist is a key contributor to delivering high quality customer service to our patients and visitors. Acts as a lead by assisting the practice supervisor in coordinating work activities, resolving problems, training, orientation and performance evaluations of clerical support staff. Makes suggestions for process improvements in support of achieving the established Medical Group performance expectations. Incumbent provides leadership in the absence of the practice supervisor.

EDUCATION

An Associate’s Degree in Business or related field preferred or equivalent combination of education and experience is necessary.

EXPERIENCE

Two to three years experience in a relevant healthcare setting.

WHY UVM MEDICAL CENTER (UVMMC)?

UVMMC is dedicated to our patients, providing the highest quality care for patients and their families. It is a mission that defines our culture, one of teamwork and collaboration. Every employee, whether they work directly in patient care or in a supporting role, has a hand in contributing to the wellness of the patient and the community.

LEARN MORE

• What is it like working here?
• https://www.uvmhealth.org/medcenter/health-careers/culture-and-work-environment
• Why Burlington, VT?
• https://www.uvmhealth.org/medcenter/for-employees/health-careers/life-in-vermont/about-burlington

This is a bargaining union position. The University of Vermont Medical Center is committed to being a national model for the delivery of high-quality academic health care for a rural region. The University of Vermont Medical Center will continue to ensure that individuals are employed, and that employees are treated during candidacy and employment, without regard to their sex, gender identity or expression, ancestry, place of birth, HIV status, marital status, age, language, socioeconomic status, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status or obligation for service in the armed forces, or any other characteristic protected by law in all employment practices as follows: Employment decisions at The University of Vermont Medical Center are based on legitimate job-related criteria. All personnel actions or programs that affect qualified individuals, such as employment, upgrading, demotion, transfer, recruitment, advertising, termination, rate of pay or other forms of compensation, and selection for training, are made without discrimination based upon the individual’s sex, gender identity or expression, ancestry, place of birth, HIV status, marital status, age, language, socioeconomic status, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status or obligation for service in the armed forces, or any other characteristic protected by law.

UVMHealth.org/MedCenter The UVM Medical Center Blog EEO is the law.