Operations Support Specialist - Children's Specialty Center

UVM Health - UVM Medical Center; Burlington (VT); On-site; USD 48,000 - 64,000; Full time

Job summary

UVM Health - UVM Medical Center is seeking an Operations Support Specialist to enhance patient experience by coordinating daily clinic operations, resolving workflow issues, and proposing process improvements to meet performance goals.

In the absence of the clinic supervisor, the incumbent serves as clinic lead, guiding staff, maintaining service standards, and collaborating with the practice team to ensure timely patient flow.

Qualifications

• Associate's Degree in Business or related field preferred.
• Equivalent combination of education and experience necessary.

Responsibilities

• Coordinate day-to-day clinic operations.
• Resolve problems and suggest process improvements.

Skills

Customer service

Clinic coordination

Education

Associate's Degree in Business

Job description

Job Description

The Operations Support Specialist is an integral part of the patient experience and a key contributor to delivering high quality customer service to our patients and visitors that is caring, consistent and reliable. In conjunction with the practice supervisor, the incumbent supports the day to day business operations of a clinic by coordinating work activities, resolving problems and making suggestions for process improvements in support of achieving the established Medical Group performance expectations. Incumbent will act as a clinic lead in the absence of the supervisor.

Education

An Associate's Degree in Business or related field preferred or equivalent combination of education and experience is necessary.

Experience

Two to three years experience in a relevant healthcare setting.