Operations Support Specialist

University of Vermont Medical Center; Kirby Corner (VT); On-site; USD 50,000 - 65,000; Full time

Job summary

The University of Vermont Medical Center is seeking an Operations Support Specialist to lead clerical activities and enhance the patient experience. This role supports the practice supervisor, coordinates workflow, and resolves problems to keep front-desk and administrative processes running smoothly.

The ideal candidate has 2–3 years in a healthcare setting and an associate degree in business or a related field. UVMMC emphasizes teamwork and service quality in a patient-focused environment.

Qualifications

• Lead position coordinating work activities and performance evaluations of clerical staff.
• Provides leadership in the absence of the practice supervisor.
• Implements process improvements to meet performance expectations.

Responsibilities

• Coordinate work activities with the practice supervisor.
• Resolve problems and train staff.
• Conduct orientation and evaluations for clerical staff.
• Suggest process improvements to support performance targets.

Skills

Leadership

Customer service

Education

Associate's Degree in Business or related field

Job description

We are the heart and science of medicine. We are UVM Medical Center.

Schedule

Monday and Friday 8:00AM - 5:00PM, Wednesday 1:00PM - 5:00PM

JOB DESCRIPTION

The Operations Support Specialist is a lead position and an integral part of the patient experience. The Operations Support Specialist is a key contributor to delivering high quality customer service to our patients and visitors. Acts as a lead by assisting the practice supervisor in coordinating work activities, resolving problems, training, orientation and performance evaluations of clerical support staff. Makes suggestions for process improvements in support of achieving the established Medical Group performance expectations. Incumbent provides leadership in the absence of the practice supervisor.

EDUCATION

An Associate's Degree in Business or related field preferred or equivalent combination of education and experience is necessary.

EXPERIENCE

Two to three years experience in a relevant healthcare setting.

WHY UVM MEDICAL CENTER (UVMMC)?

UVMMC is dedicated to our patients, providing the highest quality care for patients and their families. It is a mission that defines our culture, one of teamwork and collaboration. Every employee, whether they work directly in patient care or in a supporting role, has a hand in contributing to the wellness of the patient and the community.

LEARN MORE:

• What is it like working here?
• https://www.uvmhealth.org/medcenter/health-careers/culture-and-work-environment
• Why Burlington, VT?
• https://www.uvmhealth.org/medcenter/for-employees/health-careers/life-in-vermont/about-burlington