Operations Support Specialist

Foothills Bank; Chicago (IL); On-site; USD 40,000 - 60,000; Full time

Job summary

Foothills Bank seeks a dedicated member for its Operations Support Team in Chicago. The role focuses on fraud prevention, account processing, and supporting branch employees. Ideal candidates will have relevant banking experience and strong organizational skills. Join us to enhance our customer experience and be part of a celebrated workplace.

Benefits

Extensive benefits package

Paid Time Off (PTO)

401(k) retirement savings plan

Short and long-term disability benefits

Employee Assistance Program (EAP)

Qualifications

• Two to five years of banking experience required.
• Ability to follow complex instructions.
• Effective verbal and written communication skills.

Responsibilities

• Assist branches with fraud and account inquiries.
• Process ACH credits and debits.
• Track operational general ledgers daily.

Skills

Attention to detail

Customer service

Organizational skills

Time management

Education

High school degree or GED

Tools

Basic computer skills

Job description

About The Role

Join one of the best banks in Arizona. Foothills Bank has been on the list of Top Companies to Work for in Arizona for 4 years in a row! Learn More About Our Recognitions!

The work schedule is Monday through Friday, 37-40 hours per week. No work on weekends or holidays!

POSITION SUMMARY:

Foothills Bank’s Operations Support Team assists in developing and communicating processes and improving workflows by overseeing and performing various functions in a centralized environment, allowing branch employees to focus on relationship building, further enriching the customer experience.

DUTIES AND RESPONSIBILITIES:

• Focus on Fraud Prevention by assisting branches and frontline staff with, compromised accounts, fraud and nonfraud disputes, charge off recoveries, check adjustments, stop payments, holds, and non-post processing
• Review and initiate in person wires, Centralized phone/fax wires, and Online Wires
• Process Online Accounts and perform necessary customer outreach
• Process ACH credits and debits, returned deposits, adjustments from check card processors, post payroll checks, etc. into customer accounts daily to ensure credits are available and debits are paid or returned, and accounts are current and minimize loss potential. Distribute exception reports to applicable division staff for corrective action. Follow-up to assure corrections are made
• Post checks to customer’s accounts and return inaccurate checks to the debiting financial institution to assure that only correct items are posted to the customer’s account
• Daily tracking and monitoring of operational general ledgers. Month end certification of reports and general ledger
• Receive and respond to customer and branch staff requests to resolve account inquiries and issues to resolve concerns efficiently and to the customer’s satisfaction. Regular and predictable attendance is an essential function of this job
• Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control

About You

QUALIFICATIONS:

• High school degree or GED required.
• Two to five years of similar or related banking experience, including time spent in preparatory positions.

KNOWLEDGE, SKILL, ABILITY:

• Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for the purpose of giving and obtaining information, as well as advising or referring, which commonly require shorter discussions.
• High degree of attention to detail as well as excellent organizational skill(s) to perform in a fast-paced environment.
• Must have ability to prioritize and organize heavy workload(s) and demonstrate effective time management skill(s).
• Must have the ability to work in a professional manner and consistently demonstrate courtesy, customer service, and tact in a fast-paced/deadlines-oriented environment.
• Ability to work quickly and accurately: perform effectively under pressure; meeting multiple and sometimes competing deadlines and making decisions based on regulation(s), company policy(s), knowledge and experience.
• Ability to work both independently and in a team environment.
• Ability to understand and follow complex written and oral instructions.
• Ability to communicate effectively verbally and in writing.
• Basic computer skill with working knowledge of word processing, spreadsheets, ten-key, and general computer applications.
• Working knowledge of standard office equipment.

WORK ENVIRONMENT:

Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms.

Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on a computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable, and timely attendance. Must be capable of climbing / descending stairs in an emergency.

Specific lifting abilities required by this job include lifting to 10 lbs.

Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.

What We Offer

COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance. Coverage is available to employees and their eligible dependents in accordance with our written plan documents. You may also be eligible for a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a retirement savings plan, including 401(k) and Profit-Sharing plans, short and long-term disability benefits, education and training benefits, and discounts on banking products and services. We also offer a generous Paid Time Off (PTO) plan and paid holidays. PTO accruals begin at .0745 per hour worked for our part time employees up to a maximum accrual of 240 hours per year for certain Full-Time employees. PTO accruals are dependent on position, status (Full time or Part time), and years of experience in accordance with our PTO policy. Most Full-Time employees are also offered 6 paid holidays and Part Time employees are offered pro-rated paid holidays. In addition, employees in Utah and Nevada may be eligible for pay for certain state recognized holidays. Visit our website for more details

We are an Equal Opportunity Employer and qualified applicants, or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws.

Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

No Recruiters or unsolicited agency referrals please.