Operations Support Specialist - Future Opportunities

iTMethods Inc.; United States; Remote; USD 50,000 - 80,000; Full time

Job summary

iTMethods Inc. seeks an Operations Support Specialist for future opportunities. The role includes troubleshooting software issues, managing AWS environments, and improving support services. Candidates should have 1+ years of experience, preferably with AWS certification. The position promotes a flexible and inclusive work environment with opportunities for technical growth.

Benefits

Flexible work environment

Competitive compensation and benefits

Learning and development opportunities

Inclusive culture based on respect and collaboration

Qualifications

• 1+ years of practical experience; AWS certification preferred.
• Experience with Jenkins and Git is a plus.
• Customer-focused and results-driven attitude.

Responsibilities

• Troubleshoot and resolve escalated software and infrastructure issues.
• Assist in configuring customer environments and code deployments.
• Manage monitoring solutions to enhance customer experience.

Skills

Customer service

Troubleshooting

Flexibility

Team collaboration

Curiosity

Education

AWS Certification (preferred)

Experience with Jenkins, Git, or Atlassian (plus)

Tools

AWS

Jenkins

Linux administration

Configuration management tools

Job description

Operations Support Specialist - Future Opportunities

We are not actively recruiting for this role at this time. This job posting is open so that we can save your application for future opportunities. Please feel free to apply and we’ll be in touch as soon as an Operations Support Specialist role becomes available.

About Us

iTMethods, a global leader in enterprise DevOps Tools and Tools Management, is expanding into ML/AI and Generative AI Tools, model & infrastructure management. Our commitment to innovation and sustainable growth positions us at the forefront of our industry.

The Opportunity

Reporting to our Platform Support Team Lead, we're looking for an Operations Support Specialist for the team that delivers post-implementation support for our platform and the tools it integrates with. This person will be the first point of contact and work closely with customers and engineers from various delivery teams to ensure maximum uptime for customers on our platform. They will deliver world-class customer service when handling support tickets and constantly look for ways to contribute to improving the efficiency of the support team and respond to incidents. They will be responsible for creating repeatable processes and procedures and automating operations where possible to minimize human error and move towards a self-healing environment with automatic recovery. The work will involve using a variety of tools to address issues related to both cloud and DevOps specific challenges as projects progress through their lifecycle.

What You'll Do

• Troubleshoot and resolve escalated software and infrastructure-related issues.
• Assist in configuring and supporting customer environments, code deployments, and tool support.
• Manage monitoring and logging solutions, proactively identify issues, and mitigate them to enhance customer experience.
• Support other team members in improving support capabilities.
• Contribute to the continuous improvement of our managed services practice.
• Ensure engineering materials are consistently improved and delivered.
• Explore and evaluate new and emerging software tools and technologies.

What's In It For You

• Platform functionality challenges: Play a critical role in ensuring a resilient, monitored, secure, and complete solution covering configuration, monitoring, logging, and automation.
• Technical challenges: Become a subject matter expert advising customers on Atlassian (JIRA/Confluence), DevOps tools, and cloud workloads, honing your expertise through practical support.
• Exposure: Engage in and improve the entire service lifecycle from inception to deployment, operation, and refinement, delivering high-quality customer experiences.
• Growth: Expand your technical skills, including pursuing certifications in AWS, Atlassian, and Jenkins.

What You'll Bring

• 1+ years of practical experience, preferably with AWS certification. Experience with Jenkins, Git, or Atlassian is a plus.
• Exposure to automation tools and end-to-end build and deployment processes, including:
• Linux or Windows administration in high availability environments.
• Continuous integration best practices and tools like Jenkins.
• Managing and supporting AWS or other cloud environments.
• Configuration management, performance monitoring, and alerting tools.
• A results-driven, customer-focused attitude.
• Self-motivated team player.
• Curiosity and passion for new technologies.
• Flexibility to work rotating shifts and participate in after-hours on-call.

Our Commitment to You

• Flexible work environment
• Competitive compensation and benefits
• Learning and development opportunities
• Inclusive culture based on respect and collaboration, committed to accessibility and accommodation.