Operations Support Specialist

Tracker Products, LLC; Cincinnati (OH); Remote; USD 40,000 - 55,000; Part time

Job summary

A leading company in the SaaS sector is seeking an Operations Support Specialist to enhance operational and personnel functions. The role encompasses coordination of hardware procurement and support for hiring logistics, ideal for a detail-oriented professional seeking a part-time opportunity. The candidate will thrive in a fast-paced, collaborative environment and will contribute significantly to both operations and talent management.

Qualifications

• 2+ years in an administrative, HR, or operations support role.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.

Responsibilities

• Record and track hardware orders; confirm availability and place orders.
• Post job openings, screen candidate applications, and coordinate candidate pipeline.
• Support vendor onboarding processes including W9 collection and supplier enrollment.

Skills

Organizational skills

Attention to detail

Communication skills

Self-starter

Education

Experience in administrative, HR, or operations support

Tools

Google Workspace

Microsoft Office

Job description

About Tracker Products

Tracker Products is a Christian-owned company rooted in a commitment to integrity, innovation, and purposeful growth. We develop cloud-based evidence management software used by law enforcement agencies across the country. Our mission is to bring order to chaos — helping our clients streamline operations, ensure chain-of-custody integrity, and support the equitable delivery of justice.

We operate from a foundation of biblical values, including servant leadership, honesty, integrity, and accountability. As such, we seek team members who are not only passionate about high performance but also aligned with our culture of humility, service, and purpose. If these values resonate with you, and you're energized by the idea of working in a fast-growing, mission-driven environment, we invite you to consider joining our team.

Job Summary

The Operations Support Specialist plays a critical support role in ensuring the smooth running of both operational and people-focused functions. This position is responsible for maintaining vendor and tax documentation, coordinating hardware procurement, supporting hiring and onboarding logistics, and managing employee benefits updates. As part of a small, dynamic team in a growing SaaS company, this role is ideal for a resourceful and detail-oriented professional who thrives on variety and collaboration.

The Ideal Candidate

The ideal candidate is someone with business administration/operations experience looking for a part-time, remote position 20-30 hours/week. This role is an internal support role assisting the operations team. Only candidates with proven experience will be considered. Candidate must be able to work a set schedule.

Duties / Responsibilities

Duties and responsibilities of the Operations Support Specialist include, but are not

limited to:

Operations Support

• Record and track hardware orders; confirm availability and place orders as needed
• Maintain accurate records in CRM including account and contact updates
• Answer incoming calls and route them appropriately
• Support vendor onboarding processes including W9 collection and supplier enrollment
• Maintain records for business licenses, registered agents, tax exemption certificates
• Manage sales tax filings and license renewals
• Source quotes for hardware and manage procurement for new and existing clients
• Coordinate with suppliers on product availability
• Assist Business Operations Coordinator with customer quotes, as needed

People & Talent Support

• Post job openings, screen candidate applications, and coordinate candidate pipeline
• Assist with onboarding activities for new hires in collaboration with relevant team members
• Support benefits administration, including open enrollment and mid-year changes
• Assist Business Operations Coordinator with scheduling, logistics, and planning for company meetings and events

General & Special Projects

• Partner with Director of Operations on special projects, as needed
• Collaborate with other operations team members to streamline processes and improve administrative efficiency

Qualifications

Qualifications of the Operations Support Specialist include, but are not limited to:

• 2+ years in an administrative, HR, or operations support role
• Strong organizational skills and attention to detail
• Proficiency with CRM tools and productivity software (e.g., Google Workspace, Microsoft Office)
• Excellent written and verbal communication skills
• Ability to handle sensitive information with discretion
• Self-starter with a flexible, can-do attitude
  

Preferred Qualifications

• Familiarity with HRIS or benefits administration systems
• Experience working in a small business or startup environment
• Exposure to sales tax and/or business license filings