Logistics and Operations Support Specialist

ZipRecruiter; Rolling Meadows (IL); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading company is seeking a Logistics and Operations Support Specialist to enhance business operations. The role involves managing purchase orders, inventory levels, and customer communications while optimizing logistics processes for improved service delivery. Ideal candidates will have strong communication skills, attention to detail, and a degree in a related field.

Benefits

Comprehensive health benefits

401(k) with company match

Qualifications

• 2+ years of experience in an administrative, purchasing, logistics, or operations support role.
• Bilingual: English and Chinese (Mandarin) is a plus.

Responsibilities

• Create and maintain purchase orders for materials, parts, or services.
• Monitor inventory levels and initiate restocking.
• Serve as a point of contact for customers regarding order updates.

Skills

Attention to detail

Organizational skills

Communication

Problem-solving

Education

Associate's or Bachelor’s degree in Business, Supply Chain, Logistics, or a related field

Tools

Microsoft Excel

ERP systems

Job description

Job DescriptionJob Description

About the Role:

The Logistics and Operations Support Specialist plays a key role in supporting daily business operations, including purchase order creation, inventory management, customer communication, and logistics coordination. The ideal candidate will have strong communication skills, a problem-solving mindset, and the ability to manage multiple priorities in a fast-paced environment. This position is responsible for coordinating logistics, managing inventory, and optimizing operational processes to enhance customer satisfaction. The specialist will work closely with various departments to streamline workflows and resolve any logistical challenges that may arise. By analyzing data and implementing best practices, the specialist will contribute to the overall effectiveness of our service delivery. Ultimately, this role is vital in maintaining high standards of service and operational excellence within the organization.

Key Responsibilities:

Purchase Order Management

• Create and maintain purchase orders (POs) for materials, parts, or services.
• Track and follow up on outstanding POs to ensure timely delivery.
• Communicate with vendors/suppliers regarding order status, discrepancies, and delivery schedules.

Inventory Management

• Monitor inventory levels and initiate restocking based on reorder points.
• Coordinate physical inventory counts and reconcile discrepancies.
• Maintain inventory records in the ERP or inventory management system.

Customer Communication

• Serve as a point of contact for customers regarding order updates, product availability, and shipping schedules.
• Proactively notify customers of delays or changes in delivery timelines.
• Provide general customer support related to logistics or product flow.

Logistics Coordination

• Schedule and coordinate inbound and outbound shipments.
• Liaise with freight carriers and logistics partners to ensure on-time and cost-effective deliveries.
• Prepare shipping documents, labels, and customs paperwork as needed.

Administrative Support

• Assist in generating reports for procurement, inventory, and shipping metrics.
• Maintain accurate records and filing systems related to operations and logistics.

Qualifications:

• Associate's or Bachelor’s degree in Business, Supply Chain, Logistics, or a related field .
• 2+ years of experience in an administrative, purchasing, logistics, or operations support role.
• Proficiency in Microsoft Excel and experience with ERP systems (e.g., SAP, NetSuite, Oracle, or similar).
• Strong attention to detail and organizational skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and deadlines effectively.
• Bilingual: English and Chinese (Mandarin) is a plus.

Working Conditions:

• This position is full-time on site in our Rolling Meadows office and is not eligible for remote work.

Benefits:

• Comprehensive health benefits, including medical, dental and vision coverage, STD and LTD, HSA and FSA options.
• 401(k) with company match.

Equal Opportunity Statement:

• At Weichai America Corp., we are committed to creating an inclusive environment where everyone is valued and respected. We celebrate and are proud to be an equal opportunity employer. We make hiring decisions based on qualifications, experience, and business needs. We do not discriminate based on , , , , or expression, , , genetics, , , veteran status, or any other protected status. If you require accommodations during the application or interview process, please contact [e-mail] for accommodation requests. Weichai America Corp. is a drug-free workplace. All candidates will be required to undergo and successfully pass a drug screening and background check as part of the hiring process.