Customer Support Specialist - Philippines (Remote)

PriceLabs; Chicago (IL); Remote; USD 40,000 - 60,000; Full time

Job summary

A leading B2B SaaS company is seeking a Customer Support Specialist based in Chicago, IL. This entry-level role involves resolving customer issues, conducting product walkthroughs, and providing exceptional support. With opportunities for growth across various departments, it's perfect for those looking to kickstart their career in a fast-paced environment. The ideal candidate will have experience in customer support, strong analytical skills, and a passion for helping customers succeed.

Benefits

Remote-first work environment

Flexible work-from-home options

Open communication culture

Qualifications

• 1+ year experience in a SaaS customer support role.
• Strong analytical skills, especially with numbers.
• Excellent verbal, written, and interpersonal skills.

Responsibilities

• Take ownership of customer issues and resolve them.
• Conduct product walkthroughs and respond to customer queries.
• Ensure recording and closure of all issues promptly.

Skills

Empathy

Problem-solving

Analytical skills

Communication

Tools

SQL

Microsoft Excel

PowerPoint

Zohodesk

Job description

About The Role

In the Customer Support Specialist role, you will be the first communication layer with our customers. You will wear many hats, and your work will impact the success of PriceLabs' customers and their businesses. Our customers appreciate the support and service we provide, and your role will be to uphold and set new standards of excellence.

If you're looking to work in the B2B SaaS space, this is an opportunity to kickstart your career. This starting role at PriceLabs offers potential movement to different departments such as Data Science, Sales & Success, Marketing, etc.

This role involves working from 4:30 a.m. PH time (2:00 a.m. IST) to 1:00 p.m. PH time (10:30 a.m. IST), any five days of the week.

• Taking ownership of customer issues reported and resolving them
• Conducting product walkthroughs and providing resolutions to customer queries
• Researching, diagnosing, troubleshooting, and identifying solutions to customer issues
• Providing prompt and accurate feedback to customers
• Ensuring proper recording and closure of all issues
• Answering questions via email, phone calls, and live video calls
• Going above and beyond to help customers

About You

• 1+ years of experience in a customer support role within a SaaS organization
• Empathy and patience
• Curiosity and problem-solving skills
• Experience in a startup or customer support role
• Strong analytical skills, especially with math and numbers
• Excellent verbal, written, presentation, and interpersonal skills
• Experience with databases (including SQL), Microsoft Excel, PowerPoint
• Experience with support software like Zohodesk

How to Apply

Please fill out the application form with the required details. If shortlisted, our team will contact you via email. Please check your spam folder if you don't see our emails.

Tip: We prefer genuine responses over AI-generated ones. We look forward to hearing from you!

About PriceLabs

PriceLabs is a revenue management platform for the short-term rental and hospitality industry, founded in 2014 and headquartered in Chicago, IL. We help hosts and professionals optimize pricing and revenue management, adapting to market trends and occupancy levels.

Our platform offers dynamic pricing, automation, and customization, managing pricing and minimum-stay restrictions for any portfolio size, with prices automatically uploaded to preferred channels.

We price over 500,000 listings daily across 150+ countries, with tools like the Base Price Help and Minimum Stay Recommendation Engine.

In 2025, we aim to scale to:

• Over 500K properties
• 250+ remote team members globally
• 60K+ customers worldwide
• 36% diversity

Industry Awards

• SaasBoomi 2021
• The Shortyz 2020
• The Shortyz 2023
• STRive Awards 2025

We continue to grow rapidly, supported by a strong team committed to taking us to the next level.

Why Join PriceLabs?

• Work with an industry-leading product loved by thousands of customers (NPS in the 70s)
• Be part of a global team across 15+ countries, valuing open communication and customer success
• Benefit from a freemium product model with marketing-driven customer acquisition
• Enjoy a remote-first work environment with flexible work-from-home options

PriceLabs is an equal-opportunity employer committed to diversity and inclusion. We do not discriminate based on race, religion, gender, age, veteran status, marital status, or physical challenges.