Operations Support Specialist

Puttshack; Chicago (IL); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Puttshack is seeking an Operations Support Specialist to enhance venue operations across the US. This role focuses on troubleshooting, administrative support, and improving operational efficiency while collaborating closely with the Food & Beverage team. Ideal candidates will possess significant experience in hospitality management and strong analytical skills.

Benefits

Paid PTO

Health insurance (medical, dental, vision)

50% off Food & Beverage

Free Mini Golf

Paid Parental Leave

Qualifications

• 3 years experience in Hospitality/Food & Beverage Management required.
• Ability to manage operations systems and procedures.
• Local and national travel required (up to 20%).

Responsibilities

• Troubleshoot and resolve operational issues.
• Create and update SOPs for consistency across venues.
• Collaborate on training materials for operations.

Skills

Organizational skills

Analytical skills

Problem-solving

Communication skills

Education

High School Diploma or equivalent

Tools

POS Systems

Inventory Management

Time & Attendance Systems

Job description

Join to apply for the Operations Support Specialist role at Puttshack

Join to apply for the Operations Support Specialist role at Puttshack

About Puttshack

Puttshack is an upscale, tech-infused mini golf experience that appeals to everyone. More than just indoor mini golf, Puttshack leans on its ground-breaking technology to elevate the game while also serving world-class food and full bar in a cool environment. The Puttshack experience is really all about having fun - and doing something fun - together.

About Puttshack

Puttshack is an upscale, tech-infused mini golf experience that appeals to everyone. More than just indoor mini golf, Puttshack leans on its ground-breaking technology to elevate the game while also serving world-class food and full bar in a cool environment. The Puttshack experience is really all about having fun - and doing something fun - together.

Our Purpose: To bring everyone in to play.

Our Vision: To be the universal answer to the question 'Where should we get together?'

Our Mission: To create lasting memories for people of all generations through a shared, world-class entertainment experience.

Our Values

• Bring your 'A' game. We strive for excellence in everything we do.
• Lead the Way Our associates embrace and are inspired by change.
• Own the Fun We revel in our guests' enjoyment.
• Care Deeply - We take great care of our guests, our associates and the communities we call home.
  
  

Position Summary

The Operations Support Specialist is responsible for providing support for the day-to-day operations of all Puttshack US Venues. They will be responsible for troubleshooting and resolving issues to ensure the smooth operation of systems and processes, and providing overall administrative support for the Operations Support Team and Food & Beverage Team.

This is a hybrid position, requiring 3 days on-site at our Home Office in Chicago (River North), IL.

Position Responsibilities May Include, But Are Not Limited To

• Oversee the support of multiple platforms across the day-to-day operations, including reporting on performance and recommending actionable improvements to increase efficiencies.
• Create and update SOPs to standardize processes, systems, and procedures across all US Venues
• Maintain communication with Venue, Home Office Team, and vendors to ensure adherence to protocols across key touch points.
• Collaborate with Training Department in creating and coordinating training materials and activities across Operations and Food & Beverage.
• Support Food & Beverage Department on new initiatives such as new menu and LTO item roll outs, recipe creation, cost analysis, print and shipping, etc.
• Coordinate across finance and accounting department to manage inventory and systems reports.
• Act as a main point of contact for department leaders, operations teams, and vendors for operations platforms, including trouble shooting and optimization projects.
• Other duties and projects as assigned
  
  

Required Skills And Experience

• High School Diploma or equivalent
• Minimum of 3 years of experience in a Hospitality/Food & Beverage Management role, including experience managing Operations Systems and Procedures, such as POS, Time & Attendance, Inventory Management, etc.
• Proven organizational skills, including time management and multi-tasking
• Strong analytical and problem-solving skills
• Attention to detail
• Strong verbal and written communication skills
• The ability to travel locally and nationally up to 20%
• This position must pass a post-offer background check
  
  

Preferred Skills And Experience

• Project Management experience and/or certification a plus!
  
  

Physical Requirements

Physical activities on a continuous basis including regular standing, sitting at desk for a long period of time, frequent use of telephone/video conferencing, and using a keyboard to communicate through written means. Some walking and lifting, up to 25 lbs. may be required. The noise level in the work environment is typically low to moderate within a typical office setting, and moderate to high within the venue setting. Travel by car and plane may be required from time to time. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions and responsibilities of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions and responsibilities.

What's In It For You

• Paid PTO
• Health insurance: medical, dental, and vision
• 50% off Food & Beverage
• Free Mini Golf
• Paid Parental Leave
  
  

At the intersection of entertainment and hospitality, Puttshack is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information, and veteran status) in its application and hiring processes and in its employment decisions.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

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