Operations Support Analyst

IZAR Associates, Inc.; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

IZAR Associates, Inc. is seeking an Operations Support Analyst for our New York City metropolitan area. The role involves monitoring critical hardware and software systems across multiple platforms, with a 24x7 on-site team.

The candidate will handle incident tickets, run scripted jobs, and optimize alarms to ensure appropriate alerting without noise. Responsibilities include collaborating with IT facility managers, supporting Windows/Linux/AS/400 environments, and leveraging tools like Putty,

Qualifications

• Familiarity with monitoring critical systems across hardware and software.
• Experience with ticketing and incident resolution processes.
• Ability to communicate via phone and email effectively.
• Experience with SQL and Oracle databases is a plus.

Responsibilities

• Open tickets as needed and assist System Administrators with resolution.
• Run pre-written scripted jobs in Windows, Linux and AS/400 environments.
• Assist with configuring and optimizing alarms and alerts to reduce nuisance alarms.

Skills

Operations monitoring

Ticketing and incident handling

Communicating clearly (phone/email)

SQL/Oracle databases

Windows/Linux/AS/400 environments

Alarms and alert configuration

Building Management Systems (BMS)

Tools

Putty

SolarWinds

ServiceNow

HP servers

APC Netbotz

Job description

ONSITE - NEW YORK CITY METROPOLITAN AREA

NOTE: This position will require the consultant to work 5 days onsite (OVERNIGHT and WEEKEND)

OVERVIEW

A New York Government Agency is seeking an Operations Support Analyst to assist with the monitoring of critical systems, both hardware and software, from various systems throughout the said agency. This will include facility temperature alerts, CPU, memory, and space utilization on servers, APC Netbotz devices, Oracle databases and hardware.

RESPONSIBILITIES

As part of a 24x 7 team, the ideal candidate will come with experience in operations.

• Responsible for opening tickets as needed and assisting Sys Admins with resolution.
• Run pre-written scripted jobs in multiple environments including Windows, Linux and AS/400 Strong knowledge of basic MS Office tools is required.
• Assist with the configuration and optimization of alarms and alerts that come from various systems throughout the agency. The goal to eliminate the “white noise” of nuisance alarms and assure that needed alerts are send to the correct parties.

QUALIFICATIONS

• Familiarity with Temperature alerts, HP servers, APC Netbotz devices will be the core mission.
• Familiarity tools from Putty to Solar Winds is a plus.
• Experience with Servicenow.
• Familiarity with AS/400.
• Ability to monitor equipment
• Ability to clearly communicate via phone and email is essential.
• Ability to Monitor Service deliverable status
• Familiarity with Building Management Systems is a plus.
• Experience in operations and be able to assist the team in the development of new tools to monitor the health of critical systems including SQL and Oracle databases, and hardware operations on a broad range of platforms.
• Candidate will be working with IT facility managers across the region.
• Candidates with experience in the selection, install and upgrade of field hardware are encouraged to apply.