Help Desk Analyst / System Administrator

Joulé; Jersey City (NJ); On-site; USD 41,328 - 48,216; Full time

Job summary

A technology solutions company in Jersey City seeks a Support Analyst/System Administrator to provide on-site system administration and IT support. The ideal candidate has 2+ years of experience, a Bachelor’s degree, and proficiency with Microsoft Office 365 and Active Directory. Responsibilities include troubleshooting user systems, managing user accounts, and ensuring timely resolutions to technical issues in a contract role for 12 months.

Qualifications

• 2+ years of IT experience as a Support Analyst or System Administrator.
• Proficiency with Microsoft Office 365 and Active Directory.
• Knowledge of scripting languages such as PowerShell, VBS, or Python.

Responsibilities

• Provide system administration and troubleshooting support for local and remote users.
• Manage user accounts, permissions, and email configurations.
• Perform routine maintenance and security updates.

Skills

System administration

Troubleshooting

Help Desk support

Microsoft Office 365

Active Directory

Scripting languages

Education

Bachelor’s degree in Computer Science or related field

Tools

Ticketing systems

Intune

SharePoint

Job description

Overview

The contractor will perform system administration tasks onsite in Jersey City, NJ and use scripting languages to troubleshoot user systems. They must be legally authorized to work in the U.S. on a full-time basis without the need for current or future sponsorship and will provide daily local and remote desktop support, respond to user inquiries, and resolve hardware, software, and application issues while documenting all actions in the ticketing system. Additionally, they will ensure timely customer resolutions and collaborate with supervisors and team members to maintain consistency across IT support operations.

Job Details

• Job Title: Support Analyst, System Administrator

• Location: New Jersey, NJ

• Hours/Schedule: Monday–Friday

• Contract Length: 12 months

• Pay rate: $30-35/hr

• Type: Contract

Responsibilities

• Provide system administration, troubleshooting, and Help Desk support for local and remote users; maintain user accounts, permissions, and email configurations; manage new hire provisioning and offboarding.

• Support Microsoft Office 365, Active Directory, Intune, and other enterprise IT systems.

• Handle SharePoint file management and access permissions; resolve Level 1–3 technical issues via the ticketing system, ensuring timely and thorough documentation.

• Perform routine maintenance, system backups, and security updates while ensuring compliance with company IT standards.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).

• 2+ years of IT experience as a Support Analyst or System Administrator; experience using ticketing systems for IT support.

• Must be legally authorized to work in the U.S. full-time without current or future sponsorship.

• Proficiency with Microsoft Office 365, Active Directory, Intune, and SharePoint file management.

• Experience with MDM & Asset Management systems; knowledge of scripting languages such as PowerShell, VBS, or Python.

• Ability to travel up to 10% and work off-hours/weekends as needed for projects or emergencies.