Network and Server Support for Data Center - onsite NYC

Royal Communications Consultants Inc; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Royal Communications Consultants Inc. is seeking experienced technicians for on-call, on-site Server/Network/Infrastructure support at a data center in lower Manhattan, NYC.

The role focuses on rack/unrack, storage replacement, warranty facilitation, and collaboration with vendor techs, including Dell and Cisco. Responsibilities include responding to alerts, incident creation with vendors, and end-to-end resolution while maintaining tight SLAs.

Qualifications

• Experience supporting legacy and heterogeneous hardware (NetApp E-Series, Lenovo DE enclosures, Dell Powervault storage).
• On-site data center operations with rack/unrack, cable management, and storage replacement.
• Ability to respond to alerts and alarms and create/vendor tickets; adhere to SLA constraints.

Responsibilities

• Load in / load out for the data center.
• Rack mounting and maintenance; warranty facilitation.
• Coordinate with Dell, Cisco and other vendors; end-to-end issue resolution.
• Respond to alerts and alarms; document incidents and actions.
• Be available on weekends for server-related issues.

Skills

Server hardware

Data center operations

Vendor coordination

Monitoring & alerts

Hardware troubleshooting

Job description

Experienced techs are needed for on-call Server/Newtork/Infrastructure Support for a Data Center located in lower Manhattan, NYC. Coverage is 24X7, all shifts as needed.

Focus will be on rack and unracking servers, rack mounting, storage replacement, warranty facilitation and working with vendor techs; enterprise systems, data center/PDU/airflow mgmt, power mgmt/loading, change management; working with Dell and Cisco - very strong experienced required. Responding to alerts and alarms. All on-site - no remote support is permitted.

• LOAD IN / LOAD OUT for Data Center
• Experience supporting legacy and heterogeneous hardware (NetApp E-Series, Lenovo DE enclosures, Dell Powervault storage ). Debugging hardware issues with disks and controllers on NetApp E5760, Lenovo DE6000 and Dell MD3460s
• Monitoring experience. Setup and monitor alerts for hardware issues
• Create tickets with respective vendors and resolve issues - end to end
  • SLA - less than 1 hour for responding to hardware issues (Mon-Fri 9-5)
  • Less than 2 days to fix hardware issues
  • Availability on weekends for Server 1 issues