NOC Technician

Creative Solutions Services, LLC; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

New Wave People is seeking a Data Center Operations – Operations Support Analyst for on-site duties in downtown Brooklyn. The role covers 24x7 monitoring, overnight and weekend shifts, and requires 5 days on-site with an initial 4–6 week training schedule from 8:00 to 16:00.

Responsibilities include monitoring hardware and software systems, opening tickets, assisting Sys Admins, running scripted jobs in Windows, Linux and AS/400, and tuning alarms to reduce nuisance alerts while ensuring

Qualifications

• Experience in 24x7 operations and on-site facilities monitoring.
• Ability to communicate clearly by phone and email.
• Proficiency with MS Office tools.

Responsibilities

• Monitor critical systems (hardware and software) across multiple environments.
• Open and track tickets; assist System Administrators with resolutions.
• Run pre-written scripted jobs in Windows, Linux and AS/400.
• Configure and optimize alarms and alerts to reduce nuisance alarms.
• Support health monitoring of SQL and Oracle databases and hardware.

Skills

Operational experience

Communication skills

MS Office proficiency

Tools

PuTTY

SolarWinds

Windows

Linux

AS/400

Oracle databases

Job description

(overnight and weekend) M-F 37.5 hrs. weekly .30-minute Unpaid Lunch Break No Holiday work, Overtime or travel required No Parking Provided

Initial training of 4-6 weeks will take place Monday -Friday from 8am to 4pm after which the candidate will be moved to the 3rd shift, from 11pm to 7am. Thursday (into Friday) and Friday (into Saturday) will be the off days. This is an on-site, in-person job. The primary work location will be in downtown Brooklyn.

Start/End Dates: 10/1/2026 - 9/30/2027
Work Location: Livingston Plaza
Data Center Operations - Operations Support Analyst

Job Description:

This position will require the consultant to work 5 days onsite (overnight and weekend).

Seeing s qualified candidates to assist with the monitoring of critical systems, both hardware and software, from various systems throughout our agencies. This will include facility temperature alerts, CPU, memory, and space utilization on servers, APC Netbotz devices, Oracle databases, and hardware. Familiarity tools from Putty to Solar Winds is a plus.

As part of a 24x 7 team, the ideal candidate will come with experience in operations. They will be responsible for opening tickets as needed and assisting Sys Admins with resolution. They will run pre-written scripted jobs in multiple environments including Windows, Linux and AS/400. Strong knowledge of basic MS Office tools is required. The ability to clearly communicate via phone and email is essential.

Candidates to assist with the configuration and optimization of alarms and alerts that come from various systems throughout our agencies. The goal to eliminate the "white noise” of nuisance alarms and assure that needed alerts are send to the correct parties.

Temperature alerts, HP servers, APC Netbotz devices will be the core mission. Familiarity with Building Management Systems is a plus. Familiarity with Solar Winds is also a plus. Candidates with experience in the selection, install and upgrade of field hardware are encouraged to apply.

As part of a 24x 7 team, the ideal candidate will come with experience in operations and be able to assist our team in the development of new tools to monitor the health of critical systems including SQL and Oracle databases, and hardware operations on a broad range of platforms.

Strong knowledge of basic MS Office tools is required

Salary commensurate with scope of work job experience

New Wave People is an Equal Opportunity Employer (EEO).

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