Operations Supervisor: Shipping, Safety & Team Growth

FedEx Freight, Inc.; Middletown Township (PA); On-site; USD 60,000 - 90,000; Full time

Job summary

FedEx Freight, Inc. seeks a supervisor to lead a team in a fast-paced dock environment, ensuring shipments move on time and damage-free while maintaining safety standards and effective communication with customers and partners.

The role requires strong leadership, problem-solving, and the ability to manage scheduling, performance data, and process improvements to meet service expectations.

Qualifications

• Must possess a high school diploma or equivalent.
• Must be able to travel as needed.
• Good written, verbal and interpersonal communication skills.
• Thorough knowledge of LTL Industry, DOT Rules and Regulations, OSHA Laws, Hazardous Materials Regulations, NMFC and Tariff Rules, as well as company policies and procedures, preferred.
• Able to work independently and as part of a team.
• Multi-tasked oriented and possess good organizational skills.
• Knowledge of Microsoft Office and Internet.

Responsibilities

• Lead, manage, educate and develop company employees focusing on retention and growth.
• Supervise and direct employee work (including pre-shifts) with a focus on outstanding quality, customer deliverables and safety performance identifying and overseeing improvement.
• Actively monitor, record and educate employees regarding unsafe acts/conditions correcting immediately using corrective action as need.
• Plan daily manpower needs and set schedules to ensure customers' freight is delivered and picked-up timely and damage free.
• Communicate job assignments coordinating with all employees ensuring direction is clear and concise.
• Monitor service freight and ensure cut time compliance.
• Monitor, analyze and address all opportunities to cut costs and improve efficiencies while maintaining rigorous safety standards.
• Assist customers with rate quotes, claim information and setting appointments.
• Monitor actual performance data and gather information for reporting.
• Build relationships and positive communications with all business partners to ensure customers' and company's service standards are met.
• Identify freight moving at incorrect weight and classification.
• Ensure all OS&D is identified and processed properly.
• Perform administrative functions as required.
• Comply with all applicable laws/regulations, as well as company policies/procedures.
• Perform other duties as required

Skills

Communication skills

Team leadership

Organizational skills

MS Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

FedEx Freight, Inc. seeks a supervisor to lead a team in a fast-paced dock environment, ensuring shipments move on time and damage-free while maintaining safety standards and effective communication with customers and partners.

The role requires strong leadership, problem-solving, and the ability to manage scheduling, performance data, and process improvements to meet service expectations.