Operations Supervisor, People & Process Excellence

JPMorgan Chase & Co.; Plano (TX); In loco; USD 85.000 - 110.000; Tempo pieno

Descrizione del lavoro

JPMorgan Chase & Co. in Plano, TX is seeking an Operations Supervisor to oversee daily workflows in the Business Solutions Team, coaching staff to deliver consistent outcomes and uphold high service standards.

You will coordinate across processes, maintain clear procedures, and partner with managers to strengthen onboarding, training, and employee development, while applying inclusive leadership and accessible communication.

Competenze

• 3 years of relevant experience in operations, people leadership, training, workforce development, social services, or a related field.
• Experience supervising, coaching, or developing employees in a professional environment.
• Working knowledge of operational fundamentals, including workflow management, quality, procedures, controls, and performance measures.
• Ability to communicate clearly and respectfully in writing, in meetings, and in one-on-one settings.
• Ability to organize competing priorities, solve problems, make sound decisions, and escalation concerns appropriately.
• Demonstrated ability to collaborate across teams and build productive stakeholder relationships.
• Proficiency in Microsoft Office applications, including Excel, PowerPoint, Word, Outlook, and Teams.
• Commitment to inclusive leadership and the ability to support employees with varied communication, learning, and workplace needs

Mansioni

• Supervise daily workflow and assign work to support service-level, quality, accuracy, and timeliness expectations.
• Coach, develop, and support employees through clear expectations, regular feedback, and individualized development approaches.
• Foster an inclusive team environment by adapting communication, training, and enablement practices to varied learning styles and work preferences.
• Monitor operational metrics, identify trends or issues, and communicate performance updates to team leadership and business partners.
• Maintain procedures, job aids, and other operational documentation so work is clear, accessible, and consistently performed.
• Support a strong control environment by following established procedures, identifying risks, escalating concerns, and helping implement corrective actions.
• Coordinate staffing, workload priorities, schedules, and capacity needs to support changing business demand.
• Build effective relationships with business partners, job coaches, community partners, and other stakeholders supporting employee and operational outcomes.
• Partner with managers and support resources to strengthen onboarding, training, sustained employment, and role transitions.
• Identify and implement process improvements that simplify work, reduce rework, and improve the employee and stakeholder experience.
• Contribute to team initiatives, business reviews, and leadership updates by organizing information and following through on decisions and action items

Conoscenze

People leadership

Coaching

Communication

Problem solving

Cross-functional collaboration

Organizational skills

Attention to detail

Formazione

Bachelor’s degree or equivalent experience

Strumenti

Microsoft Office

Descrizione del lavoro

JPMorgan Chase & Co. in Plano, TX is seeking an Operations Supervisor to oversee daily workflows in the Business Solutions Team, coaching staff to deliver consistent outcomes and uphold high service standards.

You will coordinate across processes, maintain clear procedures, and partner with managers to strengthen onboarding, training, and employee development, while applying inclusive leadership and accessible communication.