Operations Supervisor, Logistics & Continuous Improvement

RXO; Southfield (MI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Pre-tax accounts

Disability and life insurance

Employee Assistance Program

Career & Leadership development

Paid time off & holidays

Volunteer days

Job summary

RXO is seeking a Supervisor, Operations to oversee daily logistics and supplier performance across North America. You will ensure transportation, communication and customer service issues are resolved to meet customer expectations.

You will lead Load Planners, dispatchers, and dockworkers, drive continuous improvement, and manage daily workload based on customer input and disputes. A strong leader with Lean experience will thrive here.

Qualifications

• 5 years of experience in transportation or logistics.
• Bachelor's degree in a related field.
• Experience with a Transportation Management System (TMS), preferably Oracle Transportation Management.
• Experience with process improvement initiatives.
• Strong leadership and collaboration skills with the ability to supervise, coach and influence employees.

Responsibilities

• Review freight for linehauls and routes to maintain lowest cost options for a private fleet.
• Manage Load Planners, dispatchers and dockworkers involved in routing, tracking and loading/unloading freight.
• Investigate and resolve internal issues that impact performance, morale and customer satisfaction.
• Implement Lean concepts and continuous improvement to lower costs and increase performance.
• Schedule daily workload based on customer input and supplier disputes and warnings.
• Monitor disputes and escalation requests; track supplier on-time shipping performance.
• Document delivery performance and maintain shipping records; analyze root causes of delays.
• Oversee hiring, training, performance appraisals, discipline and conflict resolution.
• Maintain a safe, harassment-free workplace; report issues to management.

Skills

Leadership

Collaboration

Supervision

Coaching

Influence

Education

Bachelor's degree in a related field

Tools

Oracle Transportation Management

Job description

RXO is seeking a Supervisor, Operations to oversee daily logistics and supplier performance across North America. You will ensure transportation, communication and customer service issues are resolved to meet customer expectations.

You will lead Load Planners, dispatchers, and dockworkers, drive continuous improvement, and manage daily workload based on customer input and disputes. A strong leader with Lean experience will thrive here.