Operations Supervisor: Lead Safety, Service & Profitability

1001 United Rentals (N A), Inc; Milwaukee (WI); Presencial; USD 55.000 - 75.000; Jornada completa

Descripción de la vacante

United Rentals, Inc. in Milwaukee seeks an Operations Supervisor to lead daily branch operations, coordinate service delivery, and improve productivity.

You will work with the Branch Manager to align safety, performance metrics, and customer service excellence. The role emphasizes coaching staff, enforcing policies, managing rental quotes and contracts, and driving cost control while delivering world-class service.

Formación

• High School diploma is required; a Bachelor's degree is preferred.
• 3+ years of sales and operational experience.
• 2+ years of supervision and leadership experience.
• Basic knowledge of the construction rental equipment industry or related field.
• Strong motivational and leadership skills.
• Superior customer service, teamwork and verbal/written communication skills.
• Proficient in Microsoft Office (particularly Excel).
• Valid driver's license with an acceptable record.

Responsabilidades

• Support Branch Manager in implementing actions to achieve financial objectives.
• Assist the Branch Manager in ensuring compliance with all company policies.
• Drive branch metrics by monitoring scorecard items, determining root causes and opportunities for improvement and providing coaching and feedback to staff.
• Support all aspects of sales and customer service to ensure world class service and operational excellence, including processing rental quotations, reservations and contracts in compliance with company policies and procedures.
• Maximize operational effectiveness and efficiency by ensuring that staff is trained and compliant with the Rental Flow Process; drive profitability by monitoring and controlling costs.
• May be responsible for day-to-day operational activities including opening and closing, cash drawer reconciliation and bank deposit, and others.
• Motivate, coach and train personnel.
• Promote a culture of safety and discipline through leadership, exemplary personal compliance, accountability and communication.

Conocimientos

Sales experience

Leadership

Customer service

Communication skills

Educación

High School diploma

Bachelor's degree preferred

Herramientas

Microsoft Office

Excel

Descripción del empleo

United Rentals, Inc. in Milwaukee seeks an Operations Supervisor to lead daily branch operations, coordinate service delivery, and improve productivity.

You will work with the Branch Manager to align safety, performance metrics, and customer service excellence. The role emphasizes coaching staff, enforcing policies, managing rental quotes and contracts, and driving cost control while delivering world-class service.