Operations Supervisor: Lead Safety, Service & Growth

United Rentals; Milwaukee (WI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Parental leave

Compassion fund

Employee discount

Career development

Vacation buy up

Early wage access

Paid sick leave

Inclusive culture

Job summary

United Rentals is seeking an Operations Supervisor in Milwaukee, WI. You will work with the Branch Manager to coordinate and direct the delivery of quality service, maximize branch productivity, and ensure safety and world-class sales and customer service support.

The role requires 3+ years of sales/operational experience and 2+ years of supervision, with a focus on operational excellence and cost control. Join a company with a strong safety culture and comprehensive benefits.

Qualifications

• High School diploma; Bachelor's degree preferred.
• 3+ years of sales and operational experience.
• 2+ years supervision and leadership experience.
• Basic knowledge of construction rental equipment industry or related.
• Strong motivational and leadership skills.
• Superior customer service, teamwork and verbal/written communication skills.
• Proficient in Microsoft Office (particularly Excel).
• Valid driver's license with an acceptable record.

Responsibilities

• Support Branch Manager in implementing actions to achieve financial objectives.
• Assist the Branch Manager in ensuring compliance with all company policies.
• Drive branch metrics by monitoring scorecard items, determining root causes and opportunities for improvement and providing coaching and feedback to staff, making recommendations for corrective actions.
• Support all aspects of sales and customer service to ensure world class service and operational excellence, including processing rental quotations, reservations and contracts in compliance with company policies and procedures.
• Maximize operational effectiveness and efficiency by ensuring that staff is trained and compliant with the Rental Flow Process; drive profitability by monitoring and controlling costs.
• May be responsible for day-to-day operational activities including opening and closing, cash drawer reconciliation and bank deposit, and others.
• Motivate, coach and train personnel.
• Promote a culture of safety and discipline through leadership, exemplary personal compliance, accountability and communication.
• Other duties assigned as needed.

Skills

Leadership

Sales & Operations

Supervisory experience

Customer service

Communication

Excel

Driver's license

Education

High School diploma

Bachelor's degree preferred

Job description

United Rentals is seeking an Operations Supervisor in Milwaukee, WI. You will work with the Branch Manager to coordinate and direct the delivery of quality service, maximize branch productivity, and ensure safety and world-class sales and customer service support.

The role requires 3+ years of sales/operational experience and 2+ years of supervision, with a focus on operational excellence and cost control. Join a company with a strong safety culture and comprehensive benefits.