Operations Manager: Lead Safety, Service & Growth

United Rentals; Shrewsbury (MA); On-site; USD 81,000 - 121,000; Full time

Benefits offered by this job

Paid Parental Leave

Employee Discount Program

Career Development & PromotionalOpport

Early Wage Access

Paid Sick Leave

Inclusive culture

Job summary

United Rentals in the United States is seeking an Operations Manager to coordinate and direct the delivery of quality service, maximize branch productivity, and ensure safety and policy compliance. You will work closely with the Branch Manager to drive efficiency and customer satisfaction across the operation.

As a leader, you will supervise staff, including Inside Sales Reps and Drivers, coach teams, and promote a culture of safety, accountability, and strong service standards.

Qualifications

• High School diploma; Bachelor's degree preferred.
• 3+ years of sales and operational experience.
• Basic knowledge of the construction rental equipment industry or related.
• Strong motivational and leadership skills.
• Superior customer service, teamwork and verbal/written communication skills.
• Proficient in Microsoft Office (particularly Excel).
• Valid driver's license with an acceptable record.

Responsibilities

• Support Branch Manager in implementing actions to achieve financial objectives.
• Assist the Branch Manager in ensuring compliance with all company policies.
• Oversee sales efforts and business initiatives.
• Responsible for performance management of direct staff including Inside Sales Reps, Drivers, and other staff as applicable.
• Motivate, coach and train personnel.
• Promote a culture of safety and discipline through leadership, exemplary personal compliance, accountability and communication.
• Other duties assigned as needed.

Skills

Leadership

Sales & operations

Excel

Customer service

Verbal & written communication

Driver's license

Education

High School diploma

Bachelor's degree preferred

Tools

Microsoft Office

Job description

United Rentals in the United States is seeking an Operations Manager to coordinate and direct the delivery of quality service, maximize branch productivity, and ensure safety and policy compliance. You will work closely with the Branch Manager to drive efficiency and customer satisfaction across the operation.

As a leader, you will supervise staff, including Inside Sales Reps and Drivers, coach teams, and promote a culture of safety, accountability, and strong service standards.