Operations Supervisor

Jobtailor; Stonecrest (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

Jobtailor is seeking a Center Operations Supervisor in Georgia to lead donor center activities, supervise staff, and ensure compliance with FDA SOPs in a high-volume plasma environment.

You will coordinate staffing, manage inventories, and drive throughput while maintaining quality and safety standards across shifts.

Qualifications

• High school diploma or GED
• Certified as a Phlebotomist, Donor Center Technician, Plasma Processor, and Designated Trainer
• CPR Certified
• Typically requires 6 years of related experience performing phlebotomy, donor processing, and plasma processing duties
• Demonstrated proficiency handling difficult situations
• Proficient in speaking and writing English, with legible handwriting
• Ability to understand, explain, and follow SOPs and protocols
• Ability to work flexible scheduling to meet business needs
• Ability to work in a highly regulated, operations-intensive, high-volume medical business
• Ability to perform the stated physical and occupational demands
• Directly related experience or a combination of directly related education, experience, and/or competencies may be considered in place of stated requirements

Responsibilities

• Serve as acting leader in the Center Manager's absence
• Perform tasks within the plasma center and supervise donor flow
• Oversee donor operations and supervise Operations Supervisors and donor center staff during assigned shifts
• Coordinate staffing, task assignments, break schedules, and coaching
• Create employee schedules to accommodate donor cycles
• Adjust inventory levels and submit vendor orders
• Report center irregularities and provide corrective action plans
• Execute daily operational plans to achieve donor throughput, quality, and productivity targets
• Partner with the Center Manager and Quality team to resolve deviations and operational concerns
• Monitor donor flow and address delays or service issues
• Maintain compliance with state and federal regulations, FDA-approved SOPs, OSHA, CLIA, cGMP, and internal procedures
• Supervise donor selection, plasma collection, and manufacturing records
• Attend required training sessions and staff meetings
• Ensure accurate documentation and facility/equipment upkeep
• Submit reports and assist with control of center donor funds
• Participate in onboarding, training, and cross-training staff
• Maintain communication with other service areas
• Promote safety, teamwork, and accountability
• Report unsafe situations or conditions
• May be trained to repair plasma center equipment
• Assist the Center Manager with tasks supporting company objectives

Skills

Leadership

Staff Supervision

Operations Management

Communication

Coaching

Problem-Solving

Teamwork

Education

Phlebotomist Certification

Donor Center Technician Certification

Plasma Processor Certification

Designated Trainer Certification

CPR Certification

Job description

• Serve as acting leader in the Center Manager's absence
• Perform tasks within the plasma center and supervise donor flow
• Oversee donor operations and supervise Operations Supervisors and donor center staff during assigned shifts
• Coordinate staffing, task assignments, break schedules, and coaching
• Create employee schedules to accommodate donor cycles
• Adjust inventory levels and submit vendor orders
• Report center irregularities and provide corrective action plans
• Execute daily operational plans to achieve donor throughput, quality, and productivity targets
• Partner with the Center Manager and Quality team to resolve deviations and operational concerns
• Monitor donor flow and address delays or service issues
• Maintain compliance with state and federal regulations, FDA-approved SOPs, OSHA, CLIA, cGMP, and internal procedures
• Supervise donor selection, plasma collection, and manufacturing records
• Attend required training sessions and staff meetings
• Ensure accurate documentation and facility/equipment upkeep
• Submit reports and assist with control of center donor funds
• Participate in onboarding, training, and cross-training staff
• Maintain communication with other service areas
• Promote safety, teamwork, and accountability
• Report unsafe situations or conditions
• May be trained to repair plasma center equipment
• Assist the Center Manager with tasks supporting company objectives

Requirements

• High school diploma or GED
• Certified as a Phlebotomist, Donor Center Technician, Plasma Processor, and Designated Trainer
• CPR Certified
• Typically requires 6 years of related experience performing phlebotomy, donor processing, and plasma processing duties
• Demonstrated proficiency handling difficult situations
• Proficient in speaking and writing English, with legible handwriting
• Ability to understand, explain, and follow SOPs and protocols
• Ability to work flexible scheduling to meet business needs
• Ability to work in a highly regulated, operations-intensive, high-volume medical business
• Ability to perform the stated physical and occupational demands
• Directly related experience or a combination of directly related education, experience, and/or competencies may be considered in place of stated requirements

Core Competencies

Demonstrates expertise in donor operations management, including supervision of staff, compliance with regulatory standards, and effective communication. Proficient in phlebotomy and plasma processing, with a strong focus on safety and operational efficiency.

Highest-signal resume keywords

• Phlebotomy Certification
• Donor Center Operations Management
• Compliance with FDA-approved SOPs
• Staff Supervision and Training
• Operational Efficiency in High-Volume Settings

ATS Optimization Keywords

Hard Skills

• Phlebotomy
• Donor Processing
• Plasma Processing
• Inventory Management
• Quality Control
• SOP Compliance
• Documentation Accuracy
• Operational Planning
• Equipment Maintenance
• Corrective Action Planning

Soft Skills

• Leadership
• Communication
• Problem-Solving
• Teamwork
• Coaching

Certifications & Qualifications

• Phlebotomist Certification
• Donor Center Technician Certification
• Plasma Processor Certification
• Designated Trainer Certification
• CPR Certification

Industry Keywords

• FDA Regulations
• OSHA Compliance
• CLIA Standards
• CGMP
• High-Volume Medical Operations