Operations Supervisor

AC Hotel – Newtown Square; Newtown Square (Delaware County); On-site; USD 42,000 - 61,000; Full time

Job summary

AC Hotel – Newtown Square seeks an Operations Supervisor to lead daily hotel operations in line with Marriott standards. You will supervise the front desk and reservations, coach staff, and ensure top-tier guest service.

Ideal candidates have hospitality experience and prior supervisory roles, with a focus on teamwork, growth, and professional appearance. The role is based at our Newtown Square property in Pennsylvania.

Qualifications

• Experience in hotel, hospitality, or customer service is preferred.
• Supervisory or leadership experience is preferred.

Responsibilities

• Supervise and support daily hotel operations to ensure efficient service in line with Marriott standards.
• Provide exceptional guest service and handle guest requests, concerns, and complaints.
• Oversee front desk operations including reservations, check-ins, and guest accounts.
• Lead, coach, and support team members to maintain high standards of service.
• Assist with scheduling, shift assignments, and daily operational coverage.
• Monitor daily operations and ensure tasks are completed accurately and efficiently.
• Communicate effectively with team members, management, and other departments.
• Assist with resolving operational issues and escalated guest concerns.
• Balance cash, credit card transactions, shift reports, and other financial records.
• Maintain accurate daily logs, reports, and operational documentation.

Skills

Guest service

Team leadership

Communication

Problem solving

Education

High School Diploma or equivalent

Job description

We are seeking a guest-focused and experienced leader to join our team as an Operations Supervisor at our AC Hotel in Newtown Square, PA!

This property is managed by Gulph Creek Hotels (Wayne, PA). Join a company that values hospitality, teamwork, leadership, and growth.

Why Work With Us?

Key Responsibilities

• Supervise and support daily hotel operations to ensure efficient and consistent service in accordance with Marriott standards
• Provide exceptional guest service and professionally handle guest requests, concerns, and complaints
• Oversee front desk operations, including reservations, check-ins, check-outs, and guest account activities
• Lead, coach, and support team members to maintain high standards of service and performance
• Assist with scheduling, shift assignments, task delegation, and daily operational coverage
• Monitor daily operations and ensure assigned tasks and responsibilities are completed accurately and efficiently
• Communicate effectively with team members, management, and other departments, including Housekeeping, Maintenance, and Security
• Assist with resolving operational issues and escalated guest concerns
• Monitor guest accounts, billing, payments, and in-house balances; communicate concerns to management as needed
• Review and balance cash, credit card transactions, shift reports, and other financial records
• Maintain accurate daily logs, reports, checklists, and operational documentation
• Ensure the hotel and work areas are clean, organized, safe, and well maintained
• Ensure team members follow all company policies, procedures, safety requirements, and operational standards
• Share information about hotel services, amenities, and local attractions with guests
• Support a positive, team-oriented work environment and consistently exemplify company values
• Maintain a professional appearance and dependable attendance
• Perform additional duties as assigned

Qualifications

• High School Diploma or equivalent required
• Previous hotel, hospitality, or customer service experience preferred
• Previous supervisory or leadership experience preferred