Operations Supervisor

AC Hotel; Newtown Square (Delaware County); On-site; USD 52,000 - 76,000; Full time

Job summary

AC Hotel in Newtown Square, PA is seeking an Operations Supervisor to lead daily hotel operations with a guest-focused mindset. You will supervise front desk, assist with scheduling, coach staff, and ensure Marriott service standards are met.

The role emphasizes teamwork, leadership, and growth within a hospitality-driven environment at Gulph Creek Hotels (Wayne, PA). On-site position with strong guest service expectations and operational accountability.

Qualifications

• High School Diploma or equivalent.
• Previous hotel, hospitality, or customer service experience preferred.
• Previous supervisory or leadership experience preferred.

Responsibilities

• Supervise daily hotel operations to Marriott standards.
• Provide exceptional guest service and handle guest requests and complaints.
• Oversee front desk operations: reservations, check-ins, check-outs, and guest accounts.
• Lead and coach team members to maintain high service standards.
• Assist with scheduling, shift assignments, and daily coverage.
• Monitor operations to ensure tasks are completed accurately and efficiently.
• Communicate with team and other departments (Housekeeping, Maintenance, Security).
• Resolve operational issues and escalated guest concerns.
• Monitor guest accounts, billing, and in-house balances; report concerns to management.
• Review and balance cash, credit card transactions, shift reports, and records.
• Maintain accurate logs, reports, checklists, and documentation.
• Ensure work areas are clean, safe, and well maintained.
• Ensure compliance with company policies and safety requirements.
• Share information about hotel services and local attractions with guests.
• Support a positive, team-oriented environment and uphold company values.
• Maintain professional appearance and dependable attendance.
• Perform additional duties as assigned.

Skills

Guest service

Leadership

Education

High School Diploma

Job description

We are seeking a guest-focused and experienced leader to join our team as an Operations Supervisor at our AC Hotel in Newtown Square, PA!

This property is managed by Gulph Creek Hotels (Wayne, PA). Join a company that values hospitality, teamwork, leadership, and growth.

Key Responsibilities

• Supervise and support daily hotel operations to ensure efficient and consistent service in accordance with Marriott standards
• Provide exceptional guest service and professionally handle guest requests, concerns, and complaints
• Oversee front desk operations, including reservations, check-ins, check-outs, and guest account activities
• Lead, coach, and support team members to maintain high standards of service and performance
• Assist with scheduling, shift assignments, task delegation, and daily operational coverage
• Monitor daily operations and ensure assigned tasks and responsibilities are completed accurately and efficiently
• Communicate effectively with team members, management, and other departments, including Housekeeping, Maintenance, and Security
• Assist with resolving operational issues and escalated guest concerns
• Monitor guest accounts, billing, payments, and in-house balances; communicate concerns to management as needed
• Review and balance cash, credit card transactions, shift reports, and other financial records
• Maintain accurate daily logs, reports, checklists, and operational documentation
• Ensure the hotel and work areas are clean, organized, safe, and well maintained
• Ensure team members follow all company policies, procedures, safety requirements, and operational standards
• Share information about hotel services, amenities, and local attractions with guests
• Support a positive, team-oriented work environment and consistently exemplify company values
• Maintain a professional appearance and dependable attendance
• Perform additional duties as assigned

Qualifications

• High School Diploma or equivalent required
• Previous hotel, hospitality, or customer service experience preferred
• Previous supervisory or leadership experience preferred