Housekeeping Supervisor

Residence Inn – King of Prussia; King of Prussia (PA); Sur place; USD 42 000 - 56 000; Plein temps

Résumé du poste

Residence Inn – King of Prussia is seeking an experienced Housekeeping Supervisor to lead the housekeeping team at our King of Prussia, PA property. You will supervise, coach, and train staff, ensure rooms meet Marriott standards, and coordinate with Front Desk to maintain guest readiness.

This role emphasizes leadership, attention to detail, and strong communication to deliver a consistent, high-quality guest experience across all areas of the hotel.

Qualifications

• High School Diploma or equivalent preferred.
• Previous hotel, hospitality, housekeeping, or cleaning experience required.
• Previous supervisory or leadership experience preferred.
• Marriott experience preferred.
• Knowledge of hotel housekeeping operations and cleaning standards preferred.
• Ability to work a flexible schedule, including weekends, holidays, and varying shifts.

Responsabilités

• Supervise, train, coach, and support Housekeeping team members.
• Inspect guest rooms, bathrooms, and public areas for cleanliness and standards.
• Ensure rooms are cleaned and prepared according to Marriott standards.
• Assign daily housekeeping tasks and manage staffing.
• Coordinate with Front Desk to ensure timely room release.
• Communicate with other departments regarding room status and needs.
• Inspect rooms for cleanliness and setup before guest occupancy.
• Follow safety, sanitation, and company procedures.

Connaissances

Leadership

Communication

Interpersonal skills

Detail orientation

Supervision

Staff coaching

Time management

Multitasking

English proficiency

Formation

High School Diploma or equivalent

Outils

Hotel operating systems

Description du poste

We are seeking a dependable, detail-oriented, and experienced individual to join our team as a Housekeeping Supervisor at the Residence Inn located in King of Prussia, PA!

This property is managed by Gulph Creek Hotels (Wayne, PA). Join a company that values hospitality, teamwork, leadership, and growth.

WHY WORK WITH US?

KEY RESPONSIBILITIES

• Supervise, train, coach, and support Housekeeping team members.
• Inspect guest rooms, bathrooms, public areas, and other assigned areas to ensure cleanliness and compliance with established hotel standards.
• Ensure guest rooms are cleaned, maintained, and prepared according to Marriott brand standards.
• Assign daily housekeeping tasks and ensure appropriate staffing and coverage.
• Monitor room status and coordinate with Front Desk to ensure rooms are cleaned and released in a timely manner.
• Communicate effectively with Front Desk, Maintenance, Management, and other departments regarding room status, guest requests, maintenance concerns, and other operational needs.
• Inspect rooms for cleanliness, proper setup, and overall condition before releasing them for guest occupancy.
• Ensure proper cleaning and sanitizing procedures are followed throughout the hotel.
• Assist with training employees on housekeeping procedures, cleaning standards, safety practices, and company policies.
• Provide ongoing coaching and feedback to Housekeeping team members.
• Address employee performance, attendance, and conduct concerns in accordance with company policies and communicate issues to management as appropriate.
• Monitor inventory levels of linens, towels, guestroom amenities, and cleaning supplies and communicate replenishment needs to management.
• Ensure proper handling and storage of cleaning chemicals and supplies in accordance with safety procedures.
• Report maintenance issues, damaged items, safety concerns, and other deficiencies promptly.
• Follow all OSHA, safety, infection prevention, and company procedures related to housekeeping operations.
• Respond promptly and professionally to guest requests and housekeeping-related concerns.
• Assist with resolving guest complaints and service recovery situations while maintaining a positive guest experience.
• Monitor and maintain cleanliness and organization of housekeeping closets, storage areas, laundry areas, and other assigned spaces.
• Assist with laundry operations and ensure proper handling, storage, and distribution of linens and towels.
• Ensure lost and found items are handled and documented according to company procedures.
• Protect guest privacy and security by following established procedures when entering guest rooms and handling guest belongings.
• Assist with deep-cleaning projects, preventative maintenance initiatives, and other housekeeping projects as needed.
• Maintain accurate housekeeping records, checklists, inspection reports, and other documentation.
• Assist with opening and closing procedures and ensure proper Housekeeping coverage.
• Maintain a professional appearance and positive attitude at all times.
• Lead by example and consistently demonstrate company values in all interactions.
• Perform additional duties as assigned.

QUALIFICATIONS

• High School Diploma or equivalent preferred.
• Previous hotel, hospitality, housekeeping, or cleaning experience required.
• Previous supervisory or leadership experience preferred.
• Marriott experience preferred.
• Knowledge of hotel Housekeeping operations and cleaning standards preferred.
• Ability to work a flexible schedule, including weekends, holidays, and varying shifts.

SKILLS & ABILITIES

• Strong leadership, communication, and interpersonal skills.
• Excellent customer service and problem-solving skills.
• Ability to effectively supervise, coach, train, and motivate team members.
• Strong attention to detail and commitment to cleanliness and quality.
• Ability to inspect rooms and identify cleanliness, maintenance, and safety concerns.
• Ability to remain calm and professional when handling guest or employee concerns.
• Strong organizational and time-management skills.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Ability to work independently while also functioning effectively as part of a team.
• Ability to follow established cleaning, safety, sanitation, and company procedures.
• Basic computer skills and ability to learn and use hotel operating systems.
• Ability to read, write, and speak English effectively.