Operations Supervisor

CBRE Group, Inc.; Louisville (KY); On-site; USD 58,000 - 82,000; Full time

Job summary

CBRE Group, Inc. in Louisville seeks an Operations Management Supervisor to oversee day-to-day staffing and cross-functional operations.

You will supervise AP processing, vendor invoices, and expense reporting while driving process improvements and policy adherence. You will train staff, serve as a primary contact for internal and external clients, and collaborate with related teams to meet objectives and customer outcomes.

Qualifications

• Experience supervising staff in a multi-line business environment.
• Solid understanding of accounts payable processes and internal controls.
• Ability to train staff on company policies and procedures.

Responsibilities

• Manage the processing of AP transactions including vendor invoices and expense reports.
• Assist in developing and maintaining work procedures and schedules; train staff.
• Act as single point of contact for internal and external clients.
• Approve AP items to ensure proper coding, allocation, and backup.
• Track corporate cards and resolve expense report issues.
• Review monthly AR reports and advise on collection efforts as needed.
• Resolve complex problems and guide the team toward objectives.
• May establish new techniques to improve team performance.
• Influence team and related groups to achieve customer objectives.
• Lead by example and promote CBRE RISE values; build consensus.

Skills

AP management

Vendor invoices

Customer service

Team leadership

Policy training

Tools

Microsoft Excel

Job description

About the Role:

As a CBRE Operations Management Supervisor, you will oversee the day-to-day work of staff supporting multiple lines of business in one or more offices.

This job is part of the Operations Management job function. They are responsible for coordinating staff functions and operations that support the organization’s goals and strategies.

What You’ll Do:

• Manage the processing of AP transactions. This includes vendor invoices and expense reports, listings and project budgets, etc.
• Assist in developing and maintaining work procedures and preparing work schedules. Train and guide business staff to ensure a firm grasp of company policies and procedures.
• Act as a single point of contact to provide customer service support to both internal and external clients.
• Approve various AP items to ensure proper coding, allocation, and backup.
• Track corporate cards and resolve any expense report issues.
• Review monthly AR reports and evaluate the need to elevate collection efforts.
• Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives.
• May establish new techniques to ensure the team is able to meet its objectives.
• Has a direct impact on the team objectives as well as the objectives of related teams.
• Ensure personal and team outcomes have a positive impact on customer objectives.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge of practices and procedures. Work to build consensus.