Operations Strategy & Process Excellence Manager

Western Alliance Bancorporation; Dallas (TX); On-site; USD 120,000 - 150,000; Full time

Job summary

Western Alliance Bancorporation is seeking an Operations Strategy Execution Manager to assess and streamline our operational processes with cross‑functional teams. You will drive end-to-end workflow improvements, collaborate with training, and lead vendor coordination and application releases.

The role emphasizes leveraging Encompass, exploring AI-driven automation, and communicating performance trends to leadership. A strong background in mortgage operations and analytics is required.

Qualifications

• 5+ years of related experience in Process Analysis, Process Ownership or similar field.
• High school diploma required; Bachelor's degree in related field preferred.
• Intermediate knowledge of residential mortgage industry in Correspondent or Retail Lending including; sales, operations, capital markets and/or other residential mortgage products and services.
• Entry level knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Intermediate to advanced experience with Microsoft SQL Server and Excel VBA.
• Intermediate to advanced experience with mortgage software (Encompass).
• Advanced speaking and writing communication skills.

Responsibilities

• Map end-to-end workflows (source docs, field source, impacts to other roles, alerts, business rules etc.). Identify opportunities to streamline process, reduce cycle times, improve ILQA and QC quality.
• Identify opportunities between operations and training team (Gap analysis). Coordinate application release impacts with the Training team; assist with creation of job aids as applicable.
• Enhance user experience with Encompass and implement permanent fixes for workarounds. Identify opportunities to leverage automation with AI, robotics/machine learning. Find and vet out vendors to this regard.
• Identify risks in our process (HMDA, CFPB, TRID etc...). Create and present relevant information (trends, accomplishments, opportunities, etc.) as needed for management meetings. Act as a liaison between operations and BSA/BI.

Skills

Process Analysis

Process Ownership

SQL Server

Excel VBA

Mortgage software (Encompass)

Regulatory awareness

Communication skills

Education

High school diploma

Bachelor's degree

Tools

Microsoft SQL Server

Excel VBA

Job description

Western Alliance Bancorporation is seeking an Operations Strategy Execution Manager to assess and streamline our operational processes with cross‑functional teams. You will drive end-to-end workflow improvements, collaborate with training, and lead vendor coordination and application releases.

The role emphasizes leveraging Encompass, exploring AI-driven automation, and communicating performance trends to leadership. A strong background in mortgage operations and analytics is required.