Operations Strategy Execution Manager

Western Alliance Bank; Westlake Village (CA); On-site; CAD 128,000 - 158,000; Full time

Benefits offered by this job

Ownership stake

Medical and dental insurance

401k matching program

Tuition assistance

Employee volunteer program

Wellness program

Job summary

AmeriHome Mortgage, a Western Alliance Bank company, is seeking an Operations Strategy & Execution Manager to assess and optimize our mortgage operations. You will map end-to-end workflows, identify opportunities to streamline processes, and coordinate with multiple departments to improve cycle times and quality.

In this role you’ll manage vendors, guide reporting needs, and lead user acceptance testing for core applications such as Encompass, while exploring automation with AI and robotics.

Qualifications

• 5+ years of related experience in Process Analysis, Process Ownership or similar field.
• High school diploma required; Bachelor's degree in related field preferred.
• Intermediate knowledge of residential mortgage industry in Correspondent or Retail Lending including; sales, operations, capital markets and/or other residential mortgage products and services.
• Entry level knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Intermediate to advanced experience with Microsoft SQL Server and Excel VBA.
• Intermediate to advanced experience with mortgage software (Encompass).
• Advanced speaking and writing communication skills.

Responsibilities

• Map end-to-end workflows (source docs, field source, impacts to other roles, alerts, business rules etc.). Identify opportunities to streamline process, reduce cycle times, improve ILQA and QC quality.
• Identify opportunities between operations and training team (Gap analysis). Coordinate application release impacts with the Training team; assist with creation of job aids as applicable.
• Enhance user experience with Encompass and implement permanent fixes for workarounds. Identify opportunities to leverage automation with AI, robotics/machine learning. Find and vet out vendors to this regard.
• Identify risks in our process (HMDA, CFPB, TRID etc…). Create and present relevant information (trends, accomplishments, opportunities, etc.) as needed for management meetings. Act as a liaison between operations and BSA/BI.

Skills

Process analysis

Process ownership

Mortgage industry knowledge

Regulatory compliance knowledge

Communication skills

Education

High school diploma

Bachelor's degree preferred

Tools

Microsoft SQL Server

Excel VBA

Encompass mortgage software

Job description

Job Title:

Operations Strategy Execution Manager

Location:

CA - Westlake Village

What you’ll do:

As an Operations Strategy & Execution Manager you’ll conduct detailed assessments of our current operation process on an ongoing and regular basis. You’ll work with various departments to enhance and streamline the operations process for AmeriHome. You’ll maintain a consistent and constant flow of communication with team members and managers. You’ll participate in managing various vendors, addressing reporting needs, and leading user acceptance testing on different applications.

• Map end-to-end workflows (source docs, field source, impacts to other roles, alerts, business rules etc.). Identify opportunities to streamline process, reduce cycle times, improve ILQA and QC quality.
• Identify opportunities between operations and training team (Gap analysis). Coordinate application release impacts with the Training team; assist with creation of job aids as applicable.
• Enhance user experience with Encompass and implement permanent fixes for workarounds. Identify opportunities to leverage automation with AI, robotics/machine learning. Find and vet out vendors to this regard.
• Identify risks in our process (HMDA, CFPB, TRID etc…). Create and present relevant information (trends, accomplishments, opportunities, etc.) as needed for management meetings. Act as a liaison between operations and BSA/BI.

What you’ll need:

• 5+ years of related experience in Process Analysis, Process Ownership or similar field.
• High school diploma required; Bachelor’s degree in related field preferred.
• Intermediate knowledge of residential mortgage industry in Correspondent or Retail Lending including; sales, operations, capital markets and/or other residential mortgage products and services.
• Entry level knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Intermediate to advanced experience with Microsoft SQL Server and Excel VBA.
• Intermediate to advanced experience with mortgage software (Encompass).
• Advanced speaking and writing communication skills.

Compensation: Salary range for new hires is generally $92,450.00 - $114,000.00 for Westlake Village, CA. Salary amount is determined by specific job location. In addition, the role may be eligible for annual bonus/incentives earned.

Benefits you’ll love:

We offer all the important things you’d want — like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you’ll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

About the company:

AmeriHome Mortgage is a Western Alliance Bank company. Western Alliance Bank, Member FDIC, is a wholly owned subsidiary of Western Alliance Bancorporation. Serving clients nationwide, Western Alliance Bank includes six legacy bank brands — Alliance Association Bank, Alliance Bank of Arizona, Bank of Nevada, Bridge Bank, First Independent Bank and Torrey Pines Bank — that remain part of the company’s heritage.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email [e-mail] or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.