Operations Strategy & Optimization Leader

AmeriHome Mortgage Company, LLC; Irvine (CA); On-site; USD 92,450 - 114,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k) matching

Tuition assistance

Employee volunteer program

Wellness program

Job summary

AmeriHome Mortgage Company, LLC is seeking an Operations Strategy Execution Manager to assess and streamline the current operation process across departments. You’ll drive communication, vendor management, and testing across applications to improve efficiency.

You will map workflows, coordinate with training, optimize Encompass usage, and explore AI/automation opportunities while addressing regulatory risks and reporting needs for management meetings.

Qualifications

• 5+ years of related experience in Process Analysis, Process Ownership or similar field.
• High school diploma required; Bachelor's degree in related field preferred.
• Intermediate knowledge of residential mortgage industry in Correspondent or Retail Lending including; sales, operations, capital markets and/or other residential mortgage products and services.
• Entry level knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Intermediate to advanced experience with Microsoft SQL Server and Excel VBA.
• Intermediate to advanced experience with mortgage software (Encompass).
• Advanced speaking and writing communication skills.

Responsibilities

• Map end-to-end workflows (source docs, field source, impacts to other roles, alerts, business rules etc.). Identify opportunities to streamline process, reduce cycle times, improve ILQA and QC quality.
• Identify opportunities between operations and training team (Gap analysis). Coordinate application release impacts with the Training team; assist with creation of job aids as applicable.
• Enhance user experience with Encompass and implement permanent fixes for workarounds. Identify opportunities to leverage automation with AI, robotics/machine learning. Find and vet out vendors to this regard.
• Identify risks in our process (HMDA, CFPB, TRID etc…). Create and present relevant information (trends, accomplishments, opportunities, etc.) as needed for management meetings. Act as a liaison between operations and BSA/BI.

Skills

Process analysis

Process ownership

SQL Server

Excel VBA

Encompass knowledge

Advanced communication

Education

High school diploma

Bachelor's degree preferred

Tools

Encompass

Job description

AmeriHome Mortgage Company, LLC is seeking an Operations Strategy Execution Manager to assess and streamline the current operation process across departments. You’ll drive communication, vendor management, and testing across applications to improve efficiency.

You will map workflows, coordinate with training, optimize Encompass usage, and explore AI/automation opportunities while addressing regulatory risks and reporting needs for management meetings.