Operations Strategy Execution Manager

Western Alliance Bancorporation; Dallas (TX); On-site; USD 120,000 - 150,000; Full time

Job summary

Western Alliance Bancorporation is seeking an Operations Strategy Execution Manager to assess and streamline our operational processes with cross‑functional teams. You will drive end-to-end workflow improvements, collaborate with training, and lead vendor coordination and application releases.

The role emphasizes leveraging Encompass, exploring AI-driven automation, and communicating performance trends to leadership. A strong background in mortgage operations and analytics is required.

Qualifications

• 5+ years of related experience in Process Analysis, Process Ownership or similar field.
• High school diploma required; Bachelor's degree in related field preferred.
• Intermediate knowledge of residential mortgage industry in Correspondent or Retail Lending including; sales, operations, capital markets and/or other residential mortgage products and services.
• Entry level knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Intermediate to advanced experience with Microsoft SQL Server and Excel VBA.
• Intermediate to advanced experience with mortgage software (Encompass).
• Advanced speaking and writing communication skills.

Responsibilities

• Map end-to-end workflows (source docs, field source, impacts to other roles, alerts, business rules etc.). Identify opportunities to streamline process, reduce cycle times, improve ILQA and QC quality.
• Identify opportunities between operations and training team (Gap analysis). Coordinate application release impacts with the Training team; assist with creation of job aids as applicable.
• Enhance user experience with Encompass and implement permanent fixes for workarounds. Identify opportunities to leverage automation with AI, robotics/machine learning. Find and vet out vendors to this regard.
• Identify risks in our process (HMDA, CFPB, TRID etc...). Create and present relevant information (trends, accomplishments, opportunities, etc.) as needed for management meetings. Act as a liaison between operations and BSA/BI.

Skills

Process Analysis

Process Ownership

SQL Server

Excel VBA

Mortgage software (Encompass)

Regulatory awareness

Communication skills

Education

High school diploma

Bachelor's degree

Tools

Microsoft SQL Server

Excel VBA

Job description

Job Title: Operations Strategy Execution Manager

Location: TX - Dallas/Irving

What you’ll do

As an Operations Strategy & Execution Manager you'll conduct detailed assessments of our current operation process on an ongoing and regular basis. You'll work with various departments to enhance and streamline the operations process for AmeriHome. You'll maintain a consistent and constant flow of communication with team members and managers. You'll participate in managing various vendors, addressing reporting needs, and leading user acceptance testing on different applications.

• Map end-to-end workflows (source docs, field source, impacts to other roles, alerts, business rules etc.). Identify opportunities to streamline process, reduce cycle times, improve ILQA and QC quality.
• Identify opportunities between operations and training team (Gap analysis). Coordinate application release impacts with the Training team; assist with creation of job aids as applicable.
• Enhance user experience with Encompass and implement permanent fixes for workarounds. Identify opportunities to leverage automation with AI, robotics/machine learning. Find and vet out vendors to this regard.
• Identify risks in our process (HMDA, CFPB, TRID etc...). Create and present relevant information (trends, accomplishments, opportunities, etc.) as needed for management meetings. Act as a liaison between operations and BSA/BI.

What you’ll need

• 5+ years of related experience in Process Analysis, Process Ownership or similar field.
• High school diploma required; Bachelor's degree in related field preferred.
• Intermediate knowledge of residential mortgage industry in Correspondent or Retail Lending including; sales, operations, capital markets and/or other residential mortgage products and services.
• Entry level knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Intermediate to advanced experience with Microsoft SQL Server and Excel VBA.
• Intermediate to advanced experience with mortgage software (Encompass).
• Advanced speaking and writing communication skills.

Benefits you’ll love

We offer all the important things you'd want - like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you'll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands‑on experience to help grow your career!

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email [e-mail] or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.