Operations Strategy & Execution Lead

Western Alliance Bank; Westlake Village (CA); On-site; CAD 128,000 - 158,000; Full time

Benefits offered by this job

Ownership stake

Medical and dental insurance

401k matching program

Tuition assistance

Employee volunteer program

Wellness program

Job summary

AmeriHome Mortgage, a Western Alliance Bank company, is seeking an Operations Strategy & Execution Manager to assess and optimize our mortgage operations. You will map end-to-end workflows, identify opportunities to streamline processes, and coordinate with multiple departments to improve cycle times and quality.

In this role you’ll manage vendors, guide reporting needs, and lead user acceptance testing for core applications such as Encompass, while exploring automation with AI and robotics.

Qualifications

• 5+ years of related experience in Process Analysis, Process Ownership or similar field.
• High school diploma required; Bachelor's degree in related field preferred.
• Intermediate knowledge of residential mortgage industry in Correspondent or Retail Lending including; sales, operations, capital markets and/or other residential mortgage products and services.
• Entry level knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Intermediate to advanced experience with Microsoft SQL Server and Excel VBA.
• Intermediate to advanced experience with mortgage software (Encompass).
• Advanced speaking and writing communication skills.

Responsibilities

• Map end-to-end workflows (source docs, field source, impacts to other roles, alerts, business rules etc.). Identify opportunities to streamline process, reduce cycle times, improve ILQA and QC quality.
• Identify opportunities between operations and training team (Gap analysis). Coordinate application release impacts with the Training team; assist with creation of job aids as applicable.
• Enhance user experience with Encompass and implement permanent fixes for workarounds. Identify opportunities to leverage automation with AI, robotics/machine learning. Find and vet out vendors to this regard.
• Identify risks in our process (HMDA, CFPB, TRID etc…). Create and present relevant information (trends, accomplishments, opportunities, etc.) as needed for management meetings. Act as a liaison between operations and BSA/BI.

Skills

Process analysis

Process ownership

Mortgage industry knowledge

Regulatory compliance knowledge

Communication skills

Education

High school diploma

Bachelor's degree preferred

Tools

Microsoft SQL Server

Excel VBA

Encompass mortgage software

Job description

AmeriHome Mortgage, a Western Alliance Bank company, is seeking an Operations Strategy & Execution Manager to assess and optimize our mortgage operations. You will map end-to-end workflows, identify opportunities to streamline processes, and coordinate with multiple departments to improve cycle times and quality.

In this role you’ll manage vendors, guide reporting needs, and lead user acceptance testing for core applications such as Encompass, while exploring automation with AI and robotics.