Operations Strategy & Execution Lead – Mortgage Ops

Western Alliance Bancorporation; Westlake Village (CA); On-site; USD 92,450 - 114,000; Full time

Benefits offered by this job

Ownership stake in company

Medical and dental insurance

401k matching program

Tuition assistance program

Employee volunteer program

Wellness program

Job summary

AmeriHome Mortgage is seeking an Operations Strategy Execution Manager to assess and streamline our operations across departments in Westlake Village, CA. You will drive process improvements, oversee vendor relations, and lead user acceptance testing for core applications.

The role requires 5+ years in process analysis/ownership, mortgage industry knowledge, and strong communication skills. A Bachelor's degree is preferred, with salary guidance in the box below and potential annual bonuses.

Qualifications

• 5+ years of experience in Process Analysis or Process Ownership.
• High school diploma required; Bachelor's degree preferred.
• Knowledge of residential mortgage operations and products.
• Basic familiarity with regulatory obligations and compliance.
• Experience with Encompass mortgage software and SQL/Excel automation.
• Strong written and verbal communication skills.

Responsibilities

• Map end-to-end workflows and identify opportunities to streamline processes and reduce cycle times.
• Coordinate with Operations and Training to assess gaps and release impacts.
• Improve user experience with Encompass and explore automation/AI opportunities; vet vendors as needed.
• Identify process risks (HMDA, CFPB, TRID) and present trends and opportunities to management.

Skills

Process analysis

Process ownership

SQL Server

Excel VBA

Encompass

Education

High school diploma

Bachelor's degree preferred

Tools

Encompass

Microsoft SQL Server

Job description

AmeriHome Mortgage is seeking an Operations Strategy Execution Manager to assess and streamline our operations across departments in Westlake Village, CA. You will drive process improvements, oversee vendor relations, and lead user acceptance testing for core applications.

The role requires 5+ years in process analysis/ownership, mortgage industry knowledge, and strong communication skills. A Bachelor's degree is preferred, with salary guidance in the box below and potential annual bonuses.