Operations & Staffing Lead — Shift Coordinator

ExcelGens, Inc.; New York (NY); Hybrid; USD 50,000 - 70,000; Full time

Job summary

ExcelGens, Inc. is seeking a Shift Lead to support staffing for Meal Manager, ensuring Brand Ambassadors are hired, onboarded, and scheduled across markets. You will work with Regional Leads and Operations to meet staffing needs and maintain accurate rosters.

The role offers growth potential into a full-time position, with a fast-paced environment that requires independent work, strong communication, and problem-solving skills. Experience with collaboration tools is a plus.

Qualifications

• Experience in coordinating hiring, onboarding, and scheduling staff.
• Strong organizational and time-management skills.
• Excellent written and verbal communication abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfort with learning new tech and internal systems.

Responsibilities

• Support hiring, onboarding, and scheduling of Brand Ambassadors.
• Source, interview, and coordinate Brand Ambassadors for training.
• Maintain an accurate roster of candidates and staffing coverage.
• Manage schedules across assigned markets and communicate updates to teams.
• Collaborate with Regional Leads and Strategy & Operations to meet staffing needs.
• Troubleshoot basic issues with the Meal Manager platform and partner programs.

Skills

Operations

Workforce Management

Recruiting

HR

Customer Support

Tools

Slack

Zoom

Google Sheets

Job description

ExcelGens, Inc. is seeking a Shift Lead to support staffing for Meal Manager, ensuring Brand Ambassadors are hired, onboarded, and scheduled across markets. You will work with Regional Leads and Operations to meet staffing needs and maintain accurate rosters.

The role offers growth potential into a full-time position, with a fast-paced environment that requires independent work, strong communication, and problem-solving skills. Experience with collaboration tools is a plus.