Shift Lead: Restaurant Ops & Team Development

Perkins Management Services Company; Washington (District of Columbia); On-site; USD 40,000 - 55,000; Full time

Job summary

Perkins Management Services Company is seeking a Shift Leader to provide hands-on leadership during assigned restaurant shifts and help ensure smooth operations. You will lead team members, assign work, and uphold standards to deliver consistent service.

The role emphasizes strong communication, reliability, and the ability to stay calm during busy periods while coaching staff and supporting front-of-house and back-of-house teams.

Qualifications

• Previous restaurant or food-service experience preferred.
• Leadership experience preferred.
• Strong communication skills.
• Dependable and punctual.
• Ability to remain calm and organized during busy periods.
• Willingness to work alongside team members.
• Ability to follow and enforce food-safety procedures.

Responsibilities

• Lead team members during assigned shifts.
• Assign workstations and shift responsibilities.
• Ensure employees are prepared and in position for service.
• Monitor customer service and speed of service.
• Support front-of-house and back-of-house operations as needed.
• Ensure food is prepared according to required recipes and standards.
• Monitor food temperatures and food-safety procedures.
• Maintain restaurant cleanliness and organization.
• Assist with opening and closing duties.
• Assist with cash handling and drawer verification when assigned.
• Restock products and supplies throughout the shift.
• Communicate shortages, equipment problems, employee concerns, and guest issues to management.
• Coach employees and reinforce restaurant standards.
• Help create a positive and productive work environment.

Skills

Leadership

Communication

Dependability

Calm under pressure

Teamwork

Job description

Perkins Management Services Company is seeking a Shift Leader to provide hands-on leadership during assigned restaurant shifts and help ensure smooth operations. You will lead team members, assign work, and uphold standards to deliver consistent service.

The role emphasizes strong communication, reliability, and the ability to stay calm during busy periods while coaching staff and supporting front-of-house and back-of-house teams.